Field Service Engineer

JOB SUMMARY

Under general supervision of the UK Service Manager, this position will be based in the UK service lab in High Wycombe, but will spend approximately 60%-90% of the time out of the office (dependent on customer demand) carrying out field service work at various locations throughout the UK, Europe, and possibly the Middle East and Africa. The field service will focus on servicing, repairing, and calibrating TSI manufactured test instrumentation at customer facilities, with some scope to work with TSI instruments in-house at the High Wycombe facility.

JOB RESPONSIBILITIES

• Assess on-site customer requirements and plan travel to fulfill customer needs.
• Carry out on-site service, repairs, and calibrations to customer instruments following TSI in-house work procedures.
• Install new equipment on-site at customer locations.
• Provide basic operator training at customer sites.
• Prepare quotations for on-site work.
• Maintain tools and parts stocks to cover all customer on-site requirements.
• Keep records and write reports, both in SAP and other systems, of all operations carried out.
• Provide remote technical support and troubleshooting to end users.
• Communicate effectively with other members of the service team to provide efficient service to customers.
• Complete other assignments and special projects as requested.

JOB REQUIREMENTS

• Education:
• Required

A basic education in Mathematics, English, and Science.

A college certificate in electronics servicing or similar.

A university degree in a mechanical/electronics subject.

• Experience:
• 1 or 2 years minimum in the service sector is essential.
• Core Competencies:
• Good computer literacy and accuracy are paramount.
• Strong interpersonal, organizational, and communication skills.
• Above average analytical, decision-making, problem-solving, and research skills.
• GCSE level language, maths, reading, writing, and reasoning skills.

TSI provides trusted measurement, application guidance, and data analytics solutions that enable our global customers to make informed decisions. We are creating a better world by helping protect people, products, and the environment, as well as optimizing research and industrial processes.