Field Service Engineer Sign & Display
Posted 7 days 11 hours ago by Agfa-Gevaert
This role requires someone who can motivate themselves when working alone and remote from the parent organization, offering strong technical problem-solving skills and great customer service. The ability to communicate clearly on technical matters is vital due to the customer-facing nature of this role. This role is UK based.
Responsibilities- To repair and maintain customer equipment effectively and efficiently.
- Carry out pre-installations and installations.
- Provide remote call pre-qualification and attempt remote fix wherever possible.
- Document and report technical issues where necessary.
- Ensure logging & closure of calls according to published guidelines.
- Maintain a good relationship with customer-facing teams.
- Support the customer in the field, mainly in UK/IE but also support in Europe from time to time.
- To work on a standalone basis, maintain a good team spirit and share knowledge with other colleagues.
- Professional bachelor within a technical area or equivalent by experience for service work (installations, repair etc.).
- Ideally, previous experience of working in a customer-facing role providing technical support.
- Skills in service of Wide Format equipment is preferred or similar.
- Preferred skills with Networking, operation system / IT skills.
- Effective communications with internal/external customers.
- Speak English is a must.
- Problem-solving skills / core technical skills.
- Good planning & organizational skills.
- Working understanding of common Office IT Applications (MS Word, Excel, email etc).
- Must be prepared to travel with overnight hotel stays, mainly in the UK/IE area but also Europe and (possibly overseas) and occasionally longer periods for product training.
- Preferably living in the region around Hertfordshire area to make travel time most efficient.
- Local valid Driving License.
- A dynamic global organization with a history of innovation and strong product portfolio.
- A challenging environment combined with a supportive management structure.
- A competitive salary and benefit package and company car.
- A friendly work environment surrounded by dedicated and professional colleagues.
Agfa is a leading supplier to the printing industry. All over the world, we supply sign & display as well as other companies with a range of highly productive and versatile solutions, wide-format inkjet printers and dedicated inks, in addition to workflow automation software. We also serve various industries by deploying our state-of-the-art inkjet inks in printing solutions that are integrated into existing manufacturing processes.