Field Support Executive

Field Support Executive

Worthing, West Sussex

£26,000 per year plus performance-based bonus

Full time, Permanent

Join Abbie, Issy, Tara, Zoe - under the guidance of our Field Support Manager, Kyla - and become an integral part of our Field Support team. Your hard work and contributions will play a key role in the overall administrative support of our teams out in the Field, enabling them to deliver exceptional standards of care. As a team, you will be responsible for meeting all team priorities and ensuring confidentiality and other controls are maintained.

On the surface, we pride ourselves on being a team that manages multiple priorities and workloads without compromising on overall quality. Under the surface, we are a collaborative and supportive group that work well together and like to have fun whilst achieving our goals.

If you're ready to make a meaningful impact, we'd love to have you on board.

What we can offer you in return

• A competitive salary of £26,000 per year
• Annual performance based bonus of £3,000 per year (paid quarterly)
• Four free Health Assessments per year, which can be used by yourself, family or friends
• A further 50% off any additional testing
• 23 days annual leave, rising to 25 days after 1 year, and rising an extra day each year up to 28 days - plus bank holidays on top!
• protection
• EAP Scheme
• Company sick pay scheme
• Enhanced family leave
• Life Insurance
• Employee referral bonus scheme of up to £1,000
• Matched company pension (up to 5% or up to capped amount)
• Cycle to Work Scheme
• Employee Charity Sponsorship Scheme
• Discounted Gym Membership
• Home office allowance - yearly allowance of £130 to make working from home more comfortable!

After qualifying period & subject to terms and conditions and/or eligibility.

You'll be responsible for

• Using key business systems to manage tickets raised by the Field Team and respond in a timely manner in line with agreed SLA's
• Managing the Field Support telephone line and click to chat function, to ensure that all queries are dealt with as soon as they arise
• Organising own workloads and priorities on a day-to-day basis
• Researching and answering all queries, liaising with other departments if required and take appropriate action
• Booking hotel accommodation for the Field Team working towards agreed KPI's to minimise costs
• Working closely with the results team to proactively chase and update any outstanding
• Biometrics and ECG Results that occur and highlight potential trends to the HAS Managers so that further training can be provided
• Liaising effectively with relevant team members to ensure smooth running clinics
• Assisting with rota requests and/or cancellations/reschedules and sickness cover supporting the Resource Planner
• Reviewing timesheets and expenses. Ensure that these have been completed and approved
• Supporting HAS Managers through note taking on key investigations and disciplinary meetings
• Taking full responsibility for regularly updating own knowledge against all field regulations, company products, processes, and procedures

There may be on call requirements for this role

The Hours

• Full time - 37.5 hours per week total
• Permanent
• Hybrid - minimum of 1-2 days in our Worthing Head Office per week
• Able to work any days between Monday to Sunday
• Able to work any times between 6am and 10pm
• Currently the rota for this role is either 7am - 5pm or 11am - 9pm (this will be during the weekdays), weekends will be 8am - 6pm. Please note these hours could change based on rota/role requirements