Field Technical Engineer

We are a people company and are proud of our vision to transform the lives of 100M people by 2031. Every project presents our team with a unique opportunity to change the way people live and work.

At Lava, you will work on projects that will present unique opportunities to affect the way people live and work. Transforming lives is at the heart of our company. We use our expertise & passion to develop technical solutions that have impact and lasting benefits.

We are driven to find answers and we do this together.

The Role

As a key member of the Operations Team, you will install, configure, test, maintain, and support our systems at customer sites, including hardware, software, cabling configuration, and testing.

You will provide a quality on-site and remote technical support service to internal and external customers, following customer issues through to completion to ensure resolution and customer satisfaction have been achieved.

Candidates will take a pro-active approach to support, implementing contingency procedures to improve service.

You will contribute to the ongoing development of both existing and future products.

As a key channel between the customer and Development Team, you will feedback customer improvement ideas for evaluation.

Carry the support phone on an agreed rota basis and provide out-of-hours assistance to staff, customers, and strategic partners.

Contribute to the evaluation of new technologies and software products as relevant to the development of Lava Group products.

Work with the Operations Manager to ensure the successful implementation of key projects.

Excited by technology, you will keep up to date with current and future technology that Lava Group could exploit.

You will mentor, encourage, and facilitate the development of others in the team.

The Individual

• Preferably a time-served apprentice with 1-2 years of experience in a field service / Installation role, ideally within the Electronics or Fire & Security service industries.
• A multi-talented individual with cross-disciplinary interest and experience.
• Possess a mix of IT and engineering skills.
• Computer literate (essential) with experience of PC-based support tools.
• A logical, methodical thinker with creative problem-solving ability.
• Candidates should possess a positive team player mentality and the ability to work independently using their initiative.
• Skilled in effectively prioritizing their own workload and demonstrating flexibility, adaptability, and composure when faced with changing circumstances and varying levels of pressure.

The Reward

• 30 days holidays
• Pension
• Evolve Development Programme - 2 hrs per week for personal development, 2 hrs per week for physical and mental wellbeing.
• Training and Development as required for the role.

Circumstances

• Full clean driving license essential.
• Role requires successful application for full security clearance.
• Prepared to work flexible hours to meet business needs.
• Prepared to regularly travel within the UK and Ireland.

At Lava, we value people, optimism, and no limits thinking! If you want the challenge and believe you can help us achieve our vision, then we want to hear from you. Please fill in the form below and submit your CV.

The Lava Group is an equal opportunities employer and all our appointments are made based on merit at the point of selection.

No Recruitment Agencies please.

Apply now