Field Technical Manager - Escalators TK Elevator UK Ltd

TK Elevator UK Ltd - Ashfield District, England, United Kingdom

We are moved by what moves people, by what moves the world and in our ever-growing cities. Through honesty, transparency, and a commitment to colleagues and clients, they foster a culture of entrepreneurship, passion, and responsibility. With unique engineering expertise, we provide comprehensive support for urban mobility, ensuring safety and efficiency in vertical transportation throughout the lifecycle.

What we expect

We are currently seeking a Field Technical Manager with Escalator & Elevator knowledge to be the first point of contact for our skilled engineers and technicians, to provide support.

As a Field Technical Manager, your day to day will include:

• Provide point of contact technical support to TKE field technicians across the UK, with occasional travel to give on-site support when required.
• Development of Technical support capabilities to embed a variety of TKE initiatives, including training, support and team oversight.
• Provide Information on TKE products, manuals, diagnostic and adjustment data, technical bulletins, GAD' and electrical schematics, making sure they're kept up to date and available for the UK field operations and working in accordance with the company objectives and business plans.
• Manage operational metrics in line with defined targets and set in place actions to address any shortfalls identified.
• Write technical reports in a professional manner, to be presented to clients, consultants and for internal use.

Who we are looking for

• Proven experience working as a Tech / Customer support engineer
• Excellent communication skills: verbal, telephone and written
• Positive attitude, capable of working under pressure as part of a team
• Confident in using your own initiative and proactive thinking outside of the box
• An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for on-going incidents
• Demonstrated exceptional customer service and problem-solving skills
• NVQ4 (or similar) qualification an advantage
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

What we offer

• Competitive salary paid on a monthly basis
• 34 days holiday, inclusive of bank holidays
• Attractive company pension scheme
• Health cash plan provided, allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody and more.
• Life Assurance Scheme - 4x annual salary
• Free access to premium health and wellbeing apps
• Subsidised gym membership
• Industry-leading enhanced maternity and paternity provision
• Multiple salary sacrifice benefits including Electric Cars and Cycle2Work
• Long Service award scheme, with holiday benefits
• Employee Assistance Programme
• Refer a friend scheme

Additional information

As an equal-opportunity employer, TK Elevator values diversity. TK Elevator welcomes applicants from all individuals and candidates will be equally assessed and selected based on objective criteria.

Job details

Posting date: 2025/04/17

Experience level: Experienced professionals

Type of contract: Permanent, Full Time

Work mode: Hybrid

Job field: Customer Services

Job number: UK_IRL_TKE00044

Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.