Finance Contact Centre Specialist, CoStar - London

Finance Contact Centre Specialist, CoStar - London

Job Description

COSTAR GROUP - FINANCE CUSTOMER CONTACT SPECIALIST, FINANCE - LONDON

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

RESPONSIBILITIES

1. The Associate Finance Customer Contact Specialist owns the task of resolving stakeholder inquiries on matters related to the Order-to-Cash process for our portfolio of brands, including billing, contracts, and other financial matters.
2. This role requires critical thinking, patience, and effective communication skills to uncover customer needs, answer questions, and deliver a positive impression on every customer interaction.
3. As an experienced member of the team, you will review processes and operations, constantly seeking to identify ways to deliver better service more efficiently.
4. You will utilize company CRM tools to obtain and evaluate all relevant data to handle process and troubleshooting requirements.
5. You will demonstrate proficiency in written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive, effective, and timely manner.
6. You will work collaboratively in a team environment across various departments, including Sales, Billing and Contracts, Accounts Receivable, and Customer Care.
7. You will work to identify opportunities to drive efficiencies in our operation, delivering those changes with the support of your management.
8. Our goal aims to promote and deliver a "World-Class" experience with every interaction.

QUALIFICATIONS

1. Educated to a Degree level or equivalent experience.
2. Demonstrable experience in the Commercial or Residential Real Estate industry or in a Customer service-related role.
3. Solutions focused with a critical eye for process and operations.
4. Ability to execute in a high transactional environment in an efficient and professional manner.
5. A flexible communicator and good listener who can multitask to solve problems.
6. Working knowledge of MS Office suite (specific to Excel).
7. Additional language skills specifically in French, German, or Spanish.
8. Experience with Oracle Cloud.

WHAT'S IN IT FOR YOU?

Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. As well as having an outstanding working environment based in iconic buildings like the Shard and BlueFin or one of our key UK-wide hubs. Other perks include full private medical cover, dental cover, Life Assurance and member rewards, 28 days annual leave, a competitive pension, season ticket loans, enhanced maternity and paternity pay, and much more!

At CoStar, we recognise the positive value of diversity and promote equality. We aim at all times to recruit the person who is most suited to the job and welcome applications from people of all backgrounds - men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs. However, we particularly encourage applications from women, disabled, and Black, Asian and Minority Ethnic (BAME) candidates, as these groups are underrepresented throughout the commercial real estate industry.

CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing.