Fraud Operations Manager - Prevent London

We're on a mission to make money work for everyone.

We're waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers!

We're not about selling products - we want to solve problems and change lives through Monzo.

Our Mission in the Financial Crime, Fraud & Disputes Collective is to earn and keep our customers' trust, support Monzo's safe growth, and contribute to building a safer society. Our Fraud Operations Managers are crucial to the success of this mission.

In Fraud Customer Operations, we protect Monzo, our customers, and wider society from fraud, to help Monzo achieve its mission of making money work for everyone.

We're looking for an experienced Fraud Operations Manager to be a leader for our Prevention Pillar, leading Fraud Team Managers and our Fraud Investigators. You will lead a large Fraud Prevention team working closely with a peer, focused on Fraud Prevention and scaling Monzo safely.

As a Fraud Operations Manager, you will be responsible for supporting your teams to complete accurate and efficient investigations, working together to protect customers from the risk of fraud, and support them should they become victims of fraud. You will work closely with our People, Workforce Management, Risk, Change, and Product teams.

This role requires a strong understanding of the Fraud prevention landscape in the UK and excellent leadership skills.

• Monitoring the day-to-day performance and service position of the fraud operation, and addressing identified challenges.
• Ensuring fraud operations teams are equipped with effective training and guidance.
• Leading their team to complete accurate and efficient fraud investigations.
• Supporting the Senior Manager in developing, communicating, and implementing operational change; at times this may be multiple projects simultaneously.
• Building and maintaining a high-performance, agile, and empathetic management culture that is consistent with Monzo's values.
• Managing the personal and professional development of their direct reports.
• Contributing to a strong control environment by minimizing breaches and risk events, and resolving operational incidents when they occur.
• Providing timely and useful ops MI to counterparts in 1LoD Fraud Risk to support their objectives in managing the risks for which they are responsible.
• Working closely and collaboratively with the control owner(s) who are responsible for the fraud controls that drive operational demand, including relevant product squads.

We'd love to hear from you if

• Ability to lead large operational teams in fraud and/or financial crime to success.
• Our values matter to us, and we'd love for yours to line up with ours.
• Experience analysing management information and building effective response plans along with associated change initiatives.
• Experience presenting to senior management on a range of topics.
• You'll be comfortable sharing your insights with senior leaders and discussing a range of important topics with them.
• Experience working with multiple disciplines from 1st and 2nd line risk and product teams.
• Recent exposure to current and emerging fraud and/or financial crime trends.
• A good understanding of applicable UK laws and regulation (fraud prevention policy and regulations desirable).
• Excellent management skills, with a track record of leading and developing leaders.

Not ticking every box? That's totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we're dedicated to creating a diverse and welcoming team. If you're passionate about this role and keen to learn and grow with us, we encourage you to apply-even if you don't have everything that's listed just yet. Drop us your application, we'd love to hear from you!

What's in it for you

£1,000 learning budget each year to use on books, training courses, and conferences.

We will set you up to work from home; all employees are given Macbooks and for fully remote workers, we will provide extra support for your work-from-home setup.

The application journey has 4 key steps:

1. Application Questions
2. Leadership Interview
3. Technical Interview
4. This process should take around 2-3 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You'll hear from us throughout the application process, but if you've got any questions, please reach out to . You can also use this email address to let us know if there's anything we can do to make the process easier for you because of disability, neurodiversity, or anything else.

We'll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don't miss out.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we're making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we're embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.

We're an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.

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Our goal at Monzo is to make money work for everyone. To do that, working at Monzo must work for everyone. We want to create an equitable, engaged, and innovative workplace which gives people from all backgrounds the support they need to thrive and grow.

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