Front Office Application Support

Summary:

The role focuses on providing essential support within the Markets Application Production Services (MAPS) organization, specifically for FICC traders using the Brisk Intraday Risk & PNL platform.

Main Responsibilities:

• Serve as the first point of contact for intraday risk issues in FICC.
• Troubleshoot end-to-end trade flows and market data updates.
• Facilitate onboarding support for new business lines and workflows.
• Cultivate strong partnerships with stakeholders and other teams.
• Identify and resolve recurring problems proactively.
• Manage incidents and problems effectively.
• Oversee event management, including monitoring and alert lifecycle management.
• Enhance monitoring processes and technical methodologies.
• Manage capacity, performance, and resiliency.
• Lead tool development and in-house projects.
• Ensure effective stakeholder management and communication.
• Maintain knowledge management practices.

Key Requirements:

• Hands-on experience in support for front office trading desks.
• Experience working on risk platforms.
• Business knowledge of fixed income products.
• Proficiency in market data flows.
• Experience with monitoring tools such as Dynatrace, Splunk, and ITRS Geneos.
• Strong knowledge of Unix, SQL, Python, and ITIL methodologies.
• Familiarity with grid computing concepts.

Job Title: Front Office Application Support

Location: London, UK

Job Type: Contract