Functional Analyst Salesforce
Posted 2 days 6 hours ago by e-resourcing Limited
Job description
FUNCTIONAL ANALYST SALESFORCE (M/F/X)
Permanent Position.
Work Regime
Full-time
YOUR JOB
You will gain functional and business expertise on the various applications in the field, in particular on SAP PM, Microsoft Project Server, Salesforce Field Service Lightning.
You will be involved in the management of requests, by analysing business needs, identifying the solution and estimating costs.
You support the development cycle: you take care of the detailed needs analysis and functional analysis using BPMN, UML and Enterprise Architect.
You challenge the technical solutions proposed by the development teams and control the deliverables produced.
You will be responsible for the various test phases and support the deployment.
You ensure that reference documentation is maintained. You act as a functional referent for the domain.
You will be involved in problem management and perform the second line of incident support.
YOUR PROFILE
You are an academic with a focus on IT, economics, industry or science
You have a minimum of 5 years' experience as a functional analyst.
You are interested in mobile technologies, information digitalization and process improvement.
You have at least one first experience with Salesforce.
Experience in implementing Workforce Management Solutions, such as SAP PM, Microsoft Project Server, Salesforce Field Service Lightning, is a plus.
You are familiar with BPMN, UML and testing methodologies.
Knowledge of Enterprise Architect and JIRA tools is a plus.
You are fluent in Dutch and French and have a professional knowledge of technical English
Key Competencies: Learning Ability, Analytical Ability, Customer and Results Focus, Rigor, Accuracy and Communication.
OUR OFFER
A meaningful job, at the service of the city and its inhabitants.
Quality and rewarding training, as well as career prospects.
A sector of activity in perpetual evolution.
A dynamic working environment in the heart of Brussels.
A healthy work-life balance (possibility of teleworking, etc.).
An advantageous financial and extra-legal package (company car and petrol card, mobile phone, Internet costs, representation allowance, 33 days off, meal vouchers, insurance such as health care, hospitalisation and board, 30% discount on the energy bill, etc.).