Funeral Sales Executive

Basic Salary: £28,000 + Uncapped commission.

Location: Office based working in Knutsford with internal reviewed progression.

About Our Client

The client we are working with is a national company that provides funeral planning arrangements to a wide range of national clients within their larger insurance group. The business has multiple service branches and hosts a large number of valued customers whom they strive to service with the utmost quality.

Job Description

Key responsibilities will consist of:

1. Respond to inbound calls from potential customers, tailoring your approach to meet their unique needs and circumstances.
2. Proactively contact potential and existing customers to introduce our services, generate interest, and create opportunities for the Sales & Retention team.
3. Manage customer inquiries across multiple channels, including telephone and email.
4. Address and resolve customer concerns by researching solutions, exploring available options, and providing clear, helpful information.
5. Handle pre-need email and voicemail inquiries, ensuring timely and accurate responses.
6. Collaborate with our Customer Experience Center to support vulnerable customers, following Treating Customers Fairly (TCF) and vulnerability principles.
7. Stay informed about Dignity's products, services, and procedures by attending regular training sessions and briefings.
8. Adhere to company policies and industry regulations to ensure compliance in all customer interactions.

The Successful Applicant

The successful candidate will possess:

1. Excellent communication skills with the ability to build rapport quickly.
2. Experience in funeral sales or client sales-based positions prior.
3. A proactive approach to identifying and pursuing new business opportunities.
4. Confidence in presenting insurance products to potential clients.
5. Strong organisational skills and the ability to manage a sales pipeline.

What's on Offer

1. Hybrid working upon discretion.
2. Probation passed incentives.
3. Basic starting salary of £27,850 + probation passed bonus.
4. Uncapped deal maker commission.
5. Basic OTE of £34k starting year 1.
6. Weekend work & flexi work accrual incentive.
7. 28 day holiday allowance.
8. Reimbursed training travel incentives.
9. Exposure to a large progression-based market/position.