Gastroenterology Administrator
Posted 7 days 1 hour ago by North Bristol NHS Trust
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Job overviewThe Gastroenterology and Hepatology team are looking for a motivated and enthusiastic individual to join our administration team for 30 hours a week.
You will be an important part of the team, delivering a high quality service to ensure all letters are processed and completed in a timely manner.
The post holder will need to have a sound knowledge of using Microsoft office packages. They will be required to demonstrate excellent typing, communication, organisational, clerical and IT skills. They need to be able to work on their own initiative and to work well as a team member.
Main duties of the jobTo provide administrative support to the service. The role requires someone who has great attention to detail and great organisational skills for working in a fast paced, busy department.
- Processing of patients admin and clinic letters, reviewing, getting ready for approval from clinicians, then uploading to our PAS system, printing and sending a paper copy to the patient.
- To ensure the outcome of patient attendance has been recorded correctly on PAS.
- To administer incoming/outgoing post. To understand and relate to the Trust and departmental guidance on patient access, data protection and patient confidentiality to apply to every day work practices.
- To assist with the administration of outstanding patient appointment outcomes (uncashed appointments).
- To carry out general clerical duties such as filing, photocopying and scanning.
- To exercise judgement and initiative when dealing with enquiries or problem solving, seeking advice appropriately.
- Potential calling patients to make appointments, cancel appointments, or validation of the waiting list (ensuring patients still want their appointments).
- Good educational standard of at least GCSE in English.
- Good interpersonal skills including professional telephone manner.
- Clerical Skills.
- Demonstrable customer service experience.
- Previous clerical experience.
- Previous NHS experience.
- Ability to work as part of a team.
- Excellent organisational skills.
- A flexible and innovative approach.
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel .
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT's workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
Employer certification / accreditation badges Application numbersOur job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.