General Manager

Posted 7 days 23 hours ago by Elior Uk

Permanent
Not Specified
Other
London, United Kingdom
Job Description

Lexington is an award-winning contract caterer that focus on providing great food and service to customers. To do this we need fabulous people and we work hard to create an environment where our team members feel engaged, inspired, valued and enjoy what they do.

Role Overview

We are seeking an experienced and dynamic General Manager to lead a high-profile contract. This is a free-issue contract, requiring strategic leadership to manage premium food services without direct revenue generation. Located next to Camden Market, a dynamic and trend-driven food destination, this role demands innovation, sustainability leadership, and the ability to elevate the guest experience in a competitive and evolving food landscape.

Key Responsibilities

Leadership & Operational Excellence

  1. Oversee all catering operations ensuring seamless service delivery in a free-issue environment.
  2. Drive operational efficiencies and guest satisfaction, ensuring service excellence.
  3. Develop innovative, high-quality food offerings that align with trends in Camden Market while maintaining a distinct, premium identity.
  4. Lead high-end event management, ensuring flawless execution of corporate and VIP functions.

Sustainability & ESG Commitment

  1. Champion environmentally and socially responsible practices, embedding food waste management strategies into daily operations.
  2. Drive waste reduction, sustainable sourcing, and energy efficiency initiatives.
  3. Ensure alignment with client ESG goals, promoting ethical and responsible business practices.

Financial & Commercial Strategy

  1. Oversee cost control and budget management, optimizing a free-issue contract model without direct sales revenue.
  2. Deliver advanced financial insights, ensuring operational efficiency and strategic cost management.
  3. Identify opportunities for operational improvements, resource optimization, and value enhancement.

People Management & Workplace Culture

  1. Build and lead a high-performing team, focusing on recruitment, training, and professional development.
  2. Handle complex HR issues, including performance management, employee relations, and conflict resolution.
  3. Foster a positive and high-energy workplace culture, ensuring strong employee engagement and retention.
  4. Act as a mentor and leader, promoting continuous learning and career growth.

Client & Stakeholder Engagement

  1. Serve as the primary client liaison, ensuring strong relationships and alignment with business objectives.
  2. Maintain high service delivery standards, reflecting the premium nature of the contract.
  3. Continuously refine food and service offerings to compete with the trendy, innovative food scene of Camden Market.

Key Skills & Experience

  1. Proven leadership experience in high-end hospitality, fine dining, and event management.
  2. Strong financial control expertise, with experience managing free-issue contracts.
  3. Experience in food waste management and sustainability initiatives.
  4. Expertise in handling complex HR issues, including employee relations and performance management.
  5. A track record of fostering a positive workplace culture and developing high-performing teams.
  6. Deep understanding of current food trends, particularly in vibrant urban markets like Camden.
  7. Ability to drive innovation and operational excellence in a competitive, fast-paced environment.
  8. Exceptional client relationship management and communication skills.

Working Pattern:

  1. Monday to Friday, 40 hours p/w