Global Business Analyst

As a global leader in facilities services we connect people and places to make the world work better. Whether directly or indirectly, you'll play a vital role in supporting our placemakers in delivering exceptional workplace experiences for our customers. Together, we make space for people and businesses to thrive.

Location: London, Oxford, Northampton, Birmingham
Model of work:Hybrid, as we anticipate the need to work 2 days a week from the Northampton office

Main purpose of the position :

As part of a leading Financial sector key account team, the Business Analyst mines data to shape a deeper understanding of performance ultimately supporting the drive for enhanced managerial decision making through the coordinated delivery of clear information. The successful analyst will be integral to operational delivery for key projects that are intended to reshape the operation through efficiency and improved service delivery. The analyst will link to various on-account and off-account ISS teams, client representatives and third-party operations to deliver actionable intelligence that drives positive business management.

What you'll do:

• Collaborate with a strategy unit to establish baseline performance metrics that link information together to create meaningful insights
• Work with available financial and operational data to identify opportunities for business change
• Develop materials, presentations bringing reports and data points to life in a clear and sensible manner
• Coordinate with the team to develop test case (pilot) projects to evaluate opportunities for business efficiency based on the insights generated
• Identify success criteria for pilot phase projects and support the tracking of outcomes from tests
• Support key meetings such as business reviews and other sessions
• Work closely with the digital services and business intelligence teams to leverage existing reports and formats while coordinating on bespoke elements when required

Who you'll work with:

• A strategy pod charged with developing analysis based solutions
• A leading Financial sector account team working in over 25 countries

Minimum requirements:

• A bachelor's degree in a related field such as finance, economics or accounting. Advanced qualifications such as an MBA are desirable
• At least 3 years of experience in business analysis ideally within the real estate or FM sector
• Prior experience with using data to drive business solutions
• Examples of collaboration across business functions within prior work experience

Personal skills you excel:

• A strong affinity for research and a love for mining data
• An understanding of financial analysis including business case development and ROI / NPV methodologies
• An organised approach towards task management
• A polished communication style
• BI literacy, including familiarity with Tableau, Power BI and similar tools
• High-quality presentation development skills
• Familiarity with FM industry operations and performance metrics (nice to have)

Why ISS

At ISS, we are more than just a service provider of cleaning, food, workplace and technical services, we are a partner in our customers' success. By creating exceptional service moments and transforming workplaces into spaces where employees feel valued, engaged and productive, we enhance productivity and help our customers to attract talent and grow their businesses. This begins with our own people through training, career development, and a supportive culture - empowering them to deliver outstanding service. We know that when our people thrive, they create spaces where our customers' employees and businesses thrive too.

ISS is a Place to Be You.

Be who you are. Become what you want. Be part of something bigger.

Become more. Become ISS.

How you'll apply

Apply directly via the link on this page by submitting a cover letter, CV and other relevant documents for the position you are applying for.

We look forward to receiving your application as soon as possible.

ISS seeks to BE a place of belonging and CREATE places where every person is welcomed, embraced, and valued for exactly who they are. Places where people feel safe, respected, represented, and supported as their authentic selves.