Global Learning & Development Operations Specialist

Global Learning & Development Operations Specialist

At AKQA we believe in the imaginative application of art and science to create beautiful ideas, products, and services. With an entrepreneurial and collaborative approach, we design adaptive digital services and applications that capture the imagination, delivering impressive returns for our clients.

As the Global L&D Operations Specialist, you will play a key role in supporting AKQA teams worldwide by contributing to the delivery and operational management of global L&D activities and other key people initiatives. You will contribute to building, innovating, and supporting the global L&D function and portfolio. You will also take ownership of ad-hoc projects from end-to-end, ensuring value is created for our people.

ROLE REQUIREMENTS

• Provide operational support to the Senior Global L&D Manager, regional Learning Experience Designers (LXDs), and People Teams worldwide.
• Support deployment and ongoing operations for a Learning Management System (LMS).
• Maintain the LMS, including data integrity and troubleshooting; Coordinate with the team to upload content, create learning events, and manage enrollments.
• Manage the global learning licence allocations, ensure efficient use of learning resources by tracking and optimizing utilization.
• Collaborate with regional representatives to analyse data, identify learning trends, and provide insights and recommendations for programme effectiveness and improvement.
• Manage the global learning Slack channel ; Working collaboratively to maintain a content roadmap, researching, creating, and sharing resources as needed.
• Define, track and report on key performance indicators (KPIs) across programmes, providing data-driven insights into programme success.
• Lead and execute ad-hoc projects to deliver value for AKQA employees globally, demonstrating initiative and a proactive approach to problem-solving.
• Own end-to-end procurement activities, including vendor setup, purchase orders, and monitoring payments, ensuring smooth and compliant procurement processes.

QUALITIES AND CHARACTERISTICS

• 2+ years of experience in a learning or operations role; experience in a professional services environment preferred.
• 2+ years of experience working with an LMS platform to support learning objectives.
• 2+ years of experience with content authoring tools (Articulate Storyline, Articulate Rise, and Adobe Captivate) and publishing content to SCORM/AICC/xAPI standards.
• Excellent organisational and time-management skills, with the ability to work independently, prioritise multiple tasks, and proactively seek support when needed.
• Strong communication and collaboration skills, including proficiency in using Slack and Microsoft Teams, with the ability to work effectively with team members across the globe in a distributed team environment.
• Proficiency in Microsoft Excel for managing data sets, analysing and summarising data.
• Experience with or willingness to learn Power BI for data visualisation and reporting.
• Strong problem-solving and analytical skills, with the ability to translate data into actionable insights, analyse results, and communicate findings via PowerPoint and Keynote presentations.
• A passion for L&D, with a strong interest in exploring and applying emerging technologies and AI-based tools, with a proactive approach to exploring their application in L&D.

Explore our extensive range of benefits here.

AKQA is an Equal Opportunities Employer, we believe that diversity is vital to AKQA's ability to provide our clients with the best recommendations and are committed to fostering a varied and inclusive work environment.