Global Payments Solutions Operations Consultant

Job Description:

Job Title: Global Payments Solutions Operations Consultant

Corporate Title : Vice President

Location: London or Dublin

Company Overview

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Global Payments Solutions Group

Bank of America's Global Payments Solutions (GPS) business is hiring. Our focus on combining cutting-edge technology with innovative solutions means we consistently deliver exceptional results for our clients.

Do you want to be part of our award-winning team? We are proud to:

• Be a leading provider of treasury and cash management solutions

• Deliver for over 100,000+ clients globally, including over 73% of the Global Fortune 500

• Be at the forefront of delivering treasury solutions across all segments and all industries, from middle-market businesses to the world's largest corporate and financial institutions

• Provide a personalised service for our clients, backed with high-tech for their liquidity management, payments and receipts, trade and supply chain finance and FX and commercial card services

Responsibilities

We are looking for an Operations Consultant to join our Global team supporting our GPS EMEA business providing support and third party operations oversight to services and processes and build out our end to end operating model and oversight of Vendors.

Role activities and responsibilities may include:

• Act as a subject matter expert (SME) and a business process specialist in merchant services products and solutions

• Provide core processing oversight of vendor and performance of those functions and serve as a point of escalation

• Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for multiple sites or larger business unit(s), including research

• Oversee the design, development and implementation of products, systems and services in an operations environment

• Manage projects and direct activities of a team related to special operations initiatives

• Provide work direction and guidance and expertise to less experienced associates and provide training to associates and Business Partners on new and existing projects

• Build close relationships with Business Partners across Line of Businesses (LOBs), including EMEA vendors

• Have an in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the firm

• Accountability on knowledge and capabilities acquired through increasingly responsible operations analysis work

• Set goals and monitor progress toward metrics, providing guidance and support in meeting goals

• Report success of the operations and identify bottlenecks in the process

• Prepare and deliver reports to management and senior executives

• Identify best practices; advise on quality and productivity improvements

What we are looking for

• Previous experience in acquiring that could include managing functions that support call center activity such as operations, training, quality programs, and process improvement

• Experience in back office Operations (Customer Service, Settlement Operations, Disputes, International support) preferred

• Preferred experience in Merchant Services

• Understanding of different policies and card schemes, cash movement, trade processes and FX risk would be beneficial

• Excellent organisational skills with the ability to manage multiple priorities simultaneously and hold people accountable

• Demonstrated leadership skills in a team based environment and the ability to motivate and empower employees

• Excellent interpersonal, written, and verbal communication skills

• Travel up to 25%

Bank of America

Good conduct and sound judgment is crucial to our long term success. It's important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity or gender reassignment, marital or civil partner status, race, religion or belief, colour, nationality, ethnic or national origins, membership of the Traveller community, age, sexual orientation, pregnancy or maternity, civil status, socio-economic background, family status or physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.