Global Product Operations Lead

Posted 10 days 9 hours ago by Publicis Groupe UK

Permanent
Not Specified
Other
London, United Kingdom
Job Description
Company Description

Publicis Groupe is one of the largest advertising agency holding companies in the world and a global leader in the fields of marketing, communications, and digital transformation. A Connecting Company for the Connected Age, Publicis Groupe delivers winning solutions for clients through the Power of One - driven by a common purpose, a powerful spirit, shared behaviours, great character and a relentless focus on our clients. Publicis Re:Sources is the backbone of Publicis Groupe. Re:Sources has grown to 5,000+ professionals servicing a network of prestigious agencies across the globe supporting 63+ markets. Re:Sources is Publicis Groupe's Shared Services Platform. We provide Publicis Groupe agencies with the business solutions, technology platforms and expertise they need to transform, innovate and increase productivity.

Overview

An opportunity has arisen for a Global Product Operations Lead to join Publicis Re:Sources. This role will be based in our London office. Please only apply if you have the right to work in the UK.

We are seeking a dynamic and results-driven Product Operations Manager to drive the strategic prioritization, execution, and success of our product initiatives. This role is pivotal in ensuring seamless alignment between our product development team, key stakeholders, and end users. The ideal candidate will own the product roadmap prioritization, deliverable tracking, and engagement with key accounts to ensure a world-class onboarding experience and measurable success metrics.

Responsibilities
  1. Product Roadmap Prioritization
    • Collaborate with product management and development teams to align on priorities based on business objectives, user feedback, and market trends.
    • Facilitate regular roadmap reviews and ensure stakeholder alignment on priorities.
  2. Deliverables Tracking and Management
    • Create and maintain systems for tracking key deliverables and timelines for onboarding.
    • Proactively identify potential bottlenecks or risks and work with teams to mitigate them.
    • Ensure clear documentation and communication of project updates across teams.
  3. Key Account Management
    • Own relationships with strategic accounts, facilitating introductions, onboarding, and ongoing engagement.
    • Develop KPIs for onboarded accounts and ensure measurable outcomes are tracked and reported.
    • Serve as a point of escalation for account-specific challenges and work cross-functionally to resolve them.
  4. Stakeholder Communication
    • Act as the bridge between product development and external/internal stakeholders.
    • Ensure transparency by providing regular updates on product milestones, challenges, and opportunities.
  5. User Communications
    • Own communication strategies with product users, including updates on new features, onboarding materials, and engagement initiatives.
    • Collect, analyse, and incorporate user feedback into the product roadmap and strategic planning.
  6. Process Optimization and Challenge Resolution
    • Identify process inefficiencies and recommend improvements to streamline operations.
    • Collaborate with the product development team to pre-empt and resolve potential challenges in product delivery or user experience.
Qualifications

Experience:

  • 5+ years in product operations, program management, or a similar role.
  • Proven track record of managing complex projects and cross-functional teams.
  • Digital media platform knowledge and digital media operations experience.

Skills:

  • Exceptional organizational and time-management skills.
  • Strong communication and relationship-building abilities.
  • Proficiency with project management tools (e.g., Jira, Trello, Asana).
  • Analytical mindset with a focus on KPIs and outcomes.

Knowledge:

  • Understanding of product development lifecycles and user-centered design principles.
  • Familiarity with SaaS products or technology-driven businesses is a plus.
Additional Information

We offer a hybrid working pattern of 3 days in the office and 2 days WFH. Our main office is located in the iconic Television Centre (TVC) at White City, London.

We are a Disability Confident Employer and are committed to providing a fair assessment process and are happy to discuss and explore reasonable adjustments during the hiring process. Publicis Groupe UK fosters an inclusive environment through our inspirational Employee Action Groups (EAGs).

We have a comprehensive benefits offering. Our full health and lifestyle benefits package will be shared with you when you join us. In addition to key benefits like Pension, Life Assurance, Income Protection and Private Medical, some of our other benefits are:

  • Annual Leave (25 days plus 8 bank holidays), increasing after 5 years, by 1 day per additional service up to 30 days. Birthday Day Off that can be used in your birthday month and the opportunity to Buy or Sell Holiday at the start of each year.
  • Flexible Bank Holidays, you can switch the 2 Easter bank holidays for other days of your choosing. Reflection Days for time away from work to focus on what works best for you. Work your World, after completion of one year, you have the opportunity to work anywhere in the world, where there is a Publicis Groupe office, for up to 6 weeks a year.
  • , our lifestyle and wellbeing app that supports you and your family; 24/7 Helpline, Remote GPs, Medical or 2nd Opinion, Mental Health & Wellbeing, Physiotherapy, 1-2-1 Lifestyle Coaching, Nutritional Consultations, Savings & Discounts and lots more.
  • Inclusive Policies to support you and your family including enhanced Family Leave, Disability, Carers, Transitioning at Work, Flexible Working, Menopause.
  • Local discounts, restaurants & retailers in Westfield White City. Onsite Café with complimentary breakfast, a subsidised lunch menu, and an in-house barista.