Global Product Specialist Nephroflow

We are looking for a Global Product Specialist who is passionate, agile, and customer-focused to join us in our Product Management team, based in our Mechelen and Brugge offices in Belgium.

About the role

You will be working in a team that is responsible for implementing projects, coordinating with international customers, and ensuring timely project delivery. You will develop an in-depth understanding of our dialysis software solutions and collaborate closely with various teams to accelerate the international implementation of Nipro's NephroFlow dialysis management software ( NephroFlow Product Suite - Dialysis management software Software for dialysis clinics )

What you'll do

Implementation services (50%)

Onboard new customers: Co-create project plans and follow up

Coordinate technical tasks performed by specialists (server installation, testing of integrations)

Provide product training and technical advice to team members and end users

Support and work alongside local and regional product specialists during project deployments

Implement and validate workflows

Provide support and guidance before, during, and after go-live

Customer engagement (25%)

Visit centers using NephroFlow to evaluate user satisfaction

Provide training for software upgrades

Gather and analyze customer feedback for product enhancements

Join account managers in customer visits to upsell new software modules and features

Work with the marketing team to develop effective product marketing strategies

Pre-sales (25%)

Provide technical pre-sales support (product demonstrations, sales presentations, solution design)

Develop and exchange best practices with local product specialists, partner success team, and project managers

Monitor market trends and competitor products to inform product development and marketing strategies

Execute market and project analysis to understand market requirements

What you'll need

Master's degree in Biomedical Engineering, Business Administration, or a related field

Proven experience as a Product Specialist, preferably in the healthcare software industry

Knowledge of regulatory requirements in the healthcare industry

Strong communication and interpersonal skills, technical proficiency with software products, and the ability to work independently and responsibly

Strong drive, passion, dynamism, accountability, and willingness to make things happen

Fluent in English & French; or Spanish is a strong asset

Willingness to travel internationally as required (50%). Predominant geographical working area will be the EMEA region, although travel to Latin America and Asia could sporadically be requested.

Why you should apply

You will be joining a growing company that is developing value-based solutions to change the trajectory of care for nephrology patients.

Nipro's NephroFlow is revolutionizing the way dialysis treatments are prepared, executed, and followed up.

You will have a significant impact on how our software is implemented and how we are improving patient care in collaboration with a multitude of internal and external stakeholders.