GP Lead - Maternity Cover (10-12 months FTC)

GP Lead - Maternity Cover (10-12 months FTC)

London, England

GP at Hand is a large NHS general practice. The practice has a team of around 75 GPs, the majority working less than full time, who provide digital and face to face (F2F) appointments for patients.

The post holder will be responsible for the line management, training, support and quality assurance of all salaried GPs conducting digital and F2F consultations for GP at Hand. This will involve audit activity, quality improvement, supporting HR processes, completing regular reviews with individual GPs, and supporting training and compliance as well as providing ad hoc support to the team. The post-holder will also be involved in service delivery and development and work closely with other senior stakeholders within the organisation.

This is a fast paced and KPI driven role - with clear success metrics - the role requires a person who is keen to succeed, able to work to strict timeframes and who rolls their sleeves up if required. The role will change on a daily and weekly basis, and the post-holder will be expected to adapt and develop the role accordingly.

GP at Hand is a 24/7 service, so there may be a requirement to take part in out of hours duty rota cover on occasion.

Please note: This is a part time role working 20-25 hours per week and requires you to attend the office, 1 day a week - Based in Euston, London.

WHAT YOU'LL WORK ON Workforce Management:

1. Provide day to day support and line-management of all consulting GPs
2. Manage serious professional and conduct related concerns - including disciplinary meetings
3. Provide and coordinate pastoral care for GPs in need
4. Conduct and review processes for mid-probation and annual performance reviews
5. Be responsible for compliance/mandatory training for GP workforce

Clinical Quality Assurance:

1. Monitor and maintain the clinical quality of digital/physical GPs
2. Execute a systematic notes audit process for GP consultations
3. Coordinate ad-hoc and formal feedback delivery
4. Liaise with internal teams to build/maintain dashboards of key metrics for the GP workforce
5. Monitor internal "risk scores," and identifying GPs that need intervention
6. Conduct performance improvement plans where appropriate

Clinical Governance:

1. Work with the clinical governance team to investigate/response to complaints and incidents relating to GPs and to generate insights from themes/trends to inform learning and development opportunities - sharing lessons learnt with workforce as a whole
2. Review clinical policies and SOPs where relevant to GPs
3. Participate in regular clinical audits, ensuring that meaningful learning is identified and shared

Quality Improvement Activities:

1. Develop and lead on quality improvement projects across the GP at Hand digital/F2F GP service

GP Retention:

1. Monitor GP workforce attrition figures throughout the year
2. Proactively ensure that the attrition rate consistently remains below yearly targets and KPIs
3. Identify and lead projects to ensure GP satisfaction in role and preventing burnout
4. Organise and participate in regular engagement meetings

GP Recruitment:

1. Attend regular staffing sit-reps to ensure adequate staffing levels to meet service requirements
2. Actively collaborate with the talent team to accurately calculate recruitment targets
3. Conduct and review interview process to ensure we are hiring qualified and competent candidates

GP Onboarding/Training:

1. Evaluate onboarding/training material to ensure relevance to job role
2. Regularly assess the GP onboarding process as a whole

Education and Learning Needs:

1. Assessing the learning needs of the GP workforce
2. Organise relevant CPD/learning events where relevant to the GP workforce

Service delivery and development:

1. Work with the GP at Hand Medical Director to ensure the safe delivery of our NHS GP at Hand digital and F2F GP services
2. Work with the GP at Hand Medical Director to ensure the fulfilment of our NHS contracts
3. Work with other multidisciplinary leaders to coordinate and oversee the development, implementation and alignment of new processes & pathways across the service
4. Work with the clinical governance and facilities team to ensure regulatory compliance

This job description is not an exhaustive list of tasks and you may be required to carry out other duties according to the needs of the business.

WHAT WE'RE LOOKING FOR Experience:

1. Extensive experience in NHS General Practice (at least 5 years post CCT)
2. Previous clinical leadership role with workforce responsibility
3. Experience in quality assurance, clinical governance, audit and quality improvement activity

Knowledge:

1. Good understanding of NHS guidelines, data governance, and confidentiality standards
2. Good understanding and knowledge regarding the delivery of primary care services, the GMS/PMS contract, clinical governance and the quality & outcomes framework

Skills:

1. Strong analytical and problem-solving skills, with the ability to interpret complex data and present findings clearly
2. Exceptional attention to detail, accuracy, and the ability to work under pressure.
3. Proactive, strong organisational skills and the ability to manage multiple projects and deadlines.
4. Excellent communication and interpersonal skills, with the ability to work with a diverse range of senior stakeholders
5. Strong IT skills - including high level proficiency in using SystmOne and other NHS systems (such as ERS)

WORKING AT EMED

Whether you work in one of our amazing offices, clinics or part of our remote clinician workforce, eMed is highly collaborative and fun! You'll have a chance to work in a fast-paced environment with experienced industry leaders. We have a learning environment where you can make an impact.

WHO WE ARE

At eMed our people aren't just part of a team, they're part of something bigger. We're a vibrant community of creative thinkers and doers, forging the way for a new generation of healthcare. We're only as good as our people. So, finding the best people is everything to us. We serve millions, but we choose our people one at a time

DIVERSITY

We believe that difference inspires a better, healthier world. That's why it's at the heart of everything we do. From our people to our products, difference enriches every part of our business and creates a culture based on equality of opportunity, and in which all employees can progress their careers. We're committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, colour, religion, sex, pregnancy status, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, and any other characteristic protected by applicable law.