Graduate Consultant Programme

Graduate Consultant Programme What we are looking for

You will be joining the Customer Success Team as part of our established in-house Implementations team. You will use your existing problem-solving, project management, and customer skills to start your career in a highly sought-after market. As part of the Implementations team, you will work closely with our key internal and external stakeholders to design and build our GRC solutions that we take to market. In support of existing customers, we deliver the solutions by configuring the no-code SureCloud platform to deliver GRC solutions for our clients. You will be tasked with effectively managing projects - sometimes multiple projects concurrently - and have a hands-on approach to all aspects of end-to-end customer solution delivery.

You will not be on your own as you will be supported by a team of experienced SureCloud Delivery Consultants who are trained to configure the platform to deliver solutions that meet client requirements and will support you as you get trained.

Key Responsibilities:

Implementations team:

• Collaborate with client stakeholders to understand their requirements and configure software solutions in our no-code SaaS platform accordingly.
• Assist in the implementation and deployment of GRC software solutions, ensuring timely delivery and client satisfaction.
• Ensure the quality of solution output and other project deliverables.
• Provide training and support to clients on the use of SureCloud's GRC software solutions, promoting adoption and maximizing value in preparation for business go-live.
• Serve as a primary point of contact for assigned clients, building strong relationships and ensuring customer satisfaction.
• Proactively identify opportunities to upsell additional services or features to enhance customer experience.
• Maintain a comprehensive knowledge database for SureCloud's SaaS platform, including best practices, FAQs, and troubleshooting guides.

Required Skillset:

• Bachelor's degree (preferably in STEM, Business or Humanities subjects).
• Strong analytical skills with the ability to solve complex problems and drive results.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Project Management mindset, ability to manage interdependencies, priorities, and concurrent processes.
• Proactive attitude with a willingness to learn and adapt in a fast-paced environment.
• Ability to work independently as well as collaboratively in a team setting.

What you will gain

• Experience of working in a fast-growing Software as a Service (SaaS) company.
• Gain knowledge on the subject of GRC, an increasingly important skill/profession for all Industries.
• Develop strong team working & project management skills.
• Learn client/customer engagement skills, negotiation, art of compromise, and building relationships.
• Very competitive salary in a future-proof industry.

Other Important Information

Location & Working Hours:

SureCloud's London office 2 days per week with flexibility to work from home 3 days per week. Working hours will typically be 9am to 5:30pm Monday to Friday, with core hours of 10:00am to 4:00pm to allow for flexible working.

Employee Benefits

• Pension
• Private healthcare
• Life cover
• 25 days annual leave (plus additional day off on your birthday)
• Perkbox & bYond Card
• Tech scheme
• Cycle to work scheme
• Employee recognition awards
• Employee Referral Programme
• Employee content incentive programme
• Discounted access to airport lounges
• Long service awards
• Extended maternity & paternity leave
• Volunteering Day
• Annual eyecare & spectacles vouchers
• Annual dental allowance
• Summer working hours (9-day fortnights)

About Surecloud

SureCloud is a privately owned small SaaS software company that supplies software in the GRC (Governance Risk & Compliance) field. In an increasingly regulated world of GDPR, PCI, Cyber security, vulnerability management, etc., and the risks of reputational damage not to mention fines, all businesses need GRC solutions to help safeguard them, be compliant, and reduce risk.

SureCloud is a relatively small company with a high number of under 30s graduates who have joined straight from university and not left. The culture is one of fun and hard work, where everyone knows each other and with very flexible working conditions, hybrid working and summer hours are a key aspect. The industry we operate in demands a fast-paced working environment, but we maintain a startup culture recognizing that people are our biggest asset.

SureCloud GRC is built on our industry-first Dynamic Risk Intelligence technology, designed to empower you to proactively manage your GRC landscape by understanding the story within your data. This allows you to analyze, predict, and respond to risks before they become critical issues.

Our industry-first Dynamic Risk Intelligence technology enables you to be more proactive by revealing the full story and sequence of events across your programs with unparalleled visibility and certainty. It empowers you to anticipate and address potential risks before they escalate, ensuring you're always ahead of risk and compliance challenges. Leveraging advanced event-driven architecture and event sourcing, SureCloud GRC captures and analyses every detail in real-time, giving you the tools to take proactive control and provide long-term business assurance.

How to Apply

To apply for this role and to find out more, please email us at: . Please send a copy of your CV and a cover letter outlining your suitability. Please note that applications may close before the application deadline, so apply early to avoid disappointment.