Graduate Customer Success - September 2025 start

Grade Level (for internal use): 07

S&P Global Market Intelligence

The Role: Graduate Issuer Solutions Customer Success - September 2025 start

The Location: London, United Kingdom

The Team: The Graduate will be part of the Issuer Solutions EMEA Customer Success team. Customer Success is a critical function within the organization as we are responsible for managing all non-commercial aspects of client relationships. Issuer Solutions comprises a unique set of workflow and data solutions to meet the needs of Investor Relation Corporate and Consultant clients. We work closely with the Client Advisors in providing high-level customer service to our clients. In addition, we collaborate closely with Client Success teams in other regions and with other departments including sales, product development and technical support.

The Impact: Customer Success is a key part of our organization as we play a central role in ensuring that each customer has an excellent experience working with our company and our products.

What's in it for you:

• You will become a subject matter expert in the investor relations industry while gaining and maintaining a thorough understanding of capital markets and institutional investor landscape.
• You will interact with senior members of management at public companies of all sizes and industries daily via email and phone.
• You will closely collaborate with business leaders and key internal stakeholders providing exposure to product management and development, sales and marketing, and a variety of other areas of the Issuer Solutions business.

Responsibilities:

• Providing outstanding first-level phone and email support for corporate clients
• Maintaining strong customer relationships while supporting S&P Global's software solutions, from tasks such as login assistance to higher severity projects and client queries
• Providing clients, both internal and external, with timely assistance whenever a question or issue is raised
• Troubleshooting virtually and assisting Client Advisors with internal, issue ticketing system and escalations
• Ownership of inbound client queries and additional responsibility for "how to" training and conducting basic product demonstrations
• Liaising with product teams regarding bugs and forthcoming enhancements, and soliciting feedback from clients to ensure seamless support and ongoing innovation
• Collaborating with internal teams to deliver marketing pieces and updating knowledge base tools
• Utilize company CRM to track all client interactions

What We're Looking For:

• Bachelor's degree in Finance, Economics, Management, Business Administration, Marketing or relevant field completed by September 2025
• Experience in account management, client success, or other client-facing roles
• Capital markets/financial industry knowledge and interest
• Highly proficient in Microsoft Excel, Word and PowerPoint, and the motivation to learn new applications (experience with Microsoft Teams, Salesforce, Jira, or Pendo is a plus)
• Excellent written and verbal communication skills and an outstanding customer service orientation
• Strong organizational skills and ability to manage multiple tasks
• The ability to work well both independently and within a team
• The ability to work well within a fast-paced environment, handle high-pressure situations, and manage deadlines appropriately

Right to work requirements: This role is limited to persons with indefinite right to work in the UK.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

What's In It For You?

Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

Our Values: Integrity, Discovery, Partnership

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in-class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets.

Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.