Guest Services Ambassador

We are seeking a dynamic Guest Services Ambassador to become a key member of our 31-person Rapport team, located in the heart of the City of London. You will be based in a stunning, state-of-the-art workspace boasting incredible views and a funky, innovative design.

This role offers significant direct client engagement and comprehensive training from both Rapport and our prestigious client - the world's leading customer relationship management company. Plus, enjoy our free snack station to keep you energised!

Type of contract: Full-time, 12-months FTC

Hours: 40 per week (Monday-Friday; with shift rota basis between 7:30 AM and 7 PM, with flexibility for overtime as per business needs).

What will you get?

• Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give Back to Community: Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

• Deliver exceptional customer service across two offices and four floors as needed.
• Greet and assist VIPs, guests, and employees to ensure a seamless experience.
• Cover reception and other guest services areas, adapting to daily operational needs.
• Manage guest pre-registration, check-ins, and check-outs efficiently.
• Support and coordinate event setup, liaising with hosts and co-hosts.
• Act as the main point of contact for internal teams and external visitors.
• Maintain a professional, welcoming presence across all guest-facing areas.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together.
• Have at least one year of customer-facing experience in a fast-paced environment.
• Bring strong IT literacy and confidence using digital tools.
• Show a friendly, approachable, and people-focused attitude.
• Demonstrate a genuine passion for delivering excellent customer service.
• Remain calm under pressure and approach challenges with a positive mindset.
• Thrive in a flexible environment, working confidently across different spaces and teams.
• Communicate clearly and professionally, both in person and over the phone.
• Embrace feedback and view it as an opportunity for growth and development.
• Handle confidential matters with discretion and show professionalism at all times.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at .