Head of Client Housing Technical Services

Head of Client Housing Technical Services

£57.24 per hour - PAYE

£71.06 per hour - UMBRELLA

Full Time

16 Weeks Contract Initially

Swindon

Job Purpose

As a Head of Service, you will take a lead for a professional team of asset management and client surveyors, providing professional leadership, technical support, and client direction in relation to the Council's housing stock with strategic client oversight in respect of the delivery of the Housing repairs, capital investment, and asset management services including the Asset Management Plan for housing, stock condition data updates through the necessary timely delivery of stock condition surveys. The post holder will work in collaboration with the senior management team within the Council's housing Operations service (the primary housing works contractor) to ensure effective strategic direction and delivery of the objectives of the overall housing Technical service offer to tenants and Leaseholders.

Knowledge & Experience

Candidates must have substantial knowledge and experience in the following areas of business and will be required to provide evidence of this:

1. Senior Head of Service role within a housing organisation preferably within a Local Authority environment
2. Significant experience of managing complex budgets and knowledge of the HRA Business Plan Process.
3. Deep expertise in their area, in addition to deep knowledge of policy issues in social housing and particularly housing Technical services emerging trends in regulation and compliance
4. Ability to scan the long-term horizon and understand implications of broader national, regional and local government trends for the service area
5. Ability to conduct systematic reviews of the application of risk management policies, procedures, and systems across the service area and of making evidence-based recommendations on appropriate improvements or amendments to achieve service objectives
6. A proven commitment and established knowledge and experience in respect of the provision of excellent housing Technical client services working and engaging service users in the service development journey
7. Significant experience of managing professional staff in a senior role
8. Strong organisational and political awareness, drawing on experience of working with elected members and interest groups to build consensus and shape services
9. Report writing and presenting reports
10. Significant experience of working with tenant and resident groups and understanding their needs
11. Ability to influence and change behaviour, inspiring others to work toward a vision, through effective relationships building across the Directorate and wider organisation
12. Strong influencing skills at all levels
13. Innovative and ability to recognise and develop potential for doing things differently

Preferred

1. Experience of equal opportunity issues
2. Experience of Microsoft packages and operational knowledge of a landlord information system application and the NEC Housing system environment
3. Management Qualification

Qualifications

1. Professionally qualified Chartered Surveyor
2. Member of the Royal Institute of Chartered Surveyors
3. Current Driving License

If this role is of interest and you meet the above criteria, then please apply immediately