Head of Demand Generation

Markable Solutions is a Silicon Valley B2B marketing company offering end-to-end demand generation, funnel management & lead generation services to clients worldwide.

Markable Solutions is a world-class provider of high-quality marketing services. Founded in 2015, the company has a strong management structure and is growing at a consistent rate. Using its highly skilled teams in India and the Philippines, Markable Solutions provides exceptional quality marketing solutions for companies in the US.

Hiring for Head- Demand Generation, Remote full time job role, UK/US time Zone.

Job Description/ Responsibilities

• Ensure to manage multiple client accounts and timely delivery.
• Directly supporting the telemarketing team and managing the budget- "resource allocation and production."
• Execute strategies and processes for operational readiness, agents onboarding and training.
• Produce performance management productivity stats on a regular basis.
• Coordinating with customer success and telemarketing teams on challenges and solutions.
• Monitoring performance, quality assurance and evaluation.
• Weekly, monthly, and quarterly performance review with the reporting person.
• Conduct daily pre & post shift meetings with telemarketing teams to track performance and execute multiple programs to improve productivity.
• Provide regular feedback and input to the reporting manager on the quality and accuracy of relevant campaigns and related tools.
• Closely work with the delivery team to track and manage end-to-end lead flow.
• Involve in the hiring process and ensuring an adequate pool of resources.
• Work closely with lead generation (telemarketing) team, set up KPI's and knowledge transfer for new projects.
• Timely measure cost per lead (CPL), understanding and evaluating return on investment (ROI).

Qualifications

• Bachelor's or master's degree in marketing, Business Administration, or a related field.

Requirements and skills

• Proven working experience as a Manager Call center, Head of telemarketing, a relevant role with US or European countries.
• Experience in client support and relation is a plus.
• Proficiency in MS Office and CRM software (e.g., Salesforce)
• Proficiency in English
• Market knowledge
• Communication and negotiation skills

Supervisory Responsibilities

• Hires and trains telemarketers.
• Oversees the daily workflow and scheduling of telemarketing staff.
• Conducts performance evaluations that are timely and constructive.
• Handles discipline and termination of employees in accordance with company policy.