Head of Digital Strategy and Delivery

65810 Sales & Distribution Management Allianz UK Full-Time Temporary
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Role Description

Ditton Park - hybrid - 2 days a week in office - 12 month secondment.

The purpose of the role is to provide thought leadership, insight and expertise around Digital Servicing and Experience for the AZ Specialty Pet Business in the UK. The role holder will work across the business to develop the strategic plan for the design and delivery of end to end digitalisation and automation capabilities for the Pet business, developing a roadmap of activity to provide our customers with best in class digital self-service experience supported by scaled implementation of automation tools such as ChatGPT, GenAI and Machine Learning.

The role holder will report directly to the Director of Customer Operations for the AZS pet business and work with the wider leadership team to develop a strategic roadmap of activities to transform the Pet business into a market leader for digital customer experience.

Key accountabilities:

• Lead on the development and delivery of an overarching Digital Servicing Strategy for AZ Pet, ensuring alignment to the customer proposition and values of each of the portfolio's brands (Petplan, LV=, Equine etc).
• Work closely with key stakeholders and process owners across the Speciality Pet business to create the digital servicing and automation vision for AZ Pet, and develop a strategic roadmap of activity to deliver end to end digitisation and automation at scale.
• Work closely, as the Product Owner, with central delivery teams and COE's on the identification and development of Digital Servicing capabilities and tooling to maintain and extend our position as the market leader.
• Create and maintain a pipeline of opportunities through the ongoing development of use cases with the support of the wider leadership team, utilising demand and customer insight data to prioritise change delivery.
• Support the Director of Operations and the wider Operational leadership team to deliver on the medium to long term productivity commitments through Rapid Productivity, ensuring benefits are unlocked and realised in line with plan.
• Gather external insights and leverage the wider global Allianz organisation to identify best in class capabilities and assets, specifically in relation to the application of digital self-service and automation tooling.
• Work closely with the Operational Leadership team to ensure that effective plans are put in place to shape the operating model to support across digital customer journeys and automated internal processes.

About You

Technical skills:

• Customer Experience and UI design
• Digital Customer Experience
• Project Sponsorship/Management
• Stakeholder Management

Qualifications:

• Educated to degree level or relevant work experience

Experience:

• Good understanding of customer experience management
• Ability to influence senior stakeholders
• Systems Thinking mindset
• Detailed knowledge of Digital Customer Service tooling and capabilities

What We Will Offer You

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from, so you can pick a package that's perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That's on top of enjoying all the benefits you'd expect from the world's number one insurance brand, including:

• 30 days holiday
• Car allowance
• Single cover Private Medical Insurance
• Flexible buy/sell holiday options
• Hybrid working
• Annual performance related bonus
• Contributory pension scheme
• Development days
• A discount up to 50% on a range of insurance products including car, home and pet
• Retail discounts

Our Ways of Working

Do you need some flexibility with the hours you work? Let us know as part of your application and if it's right for our customers, our business and for you, then we'll do everything we can to make it happen.

Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Diversity & Inclusion

At Allianz, we prioritize diversity and inclusion, demonstrated by our numerous accreditations: EDGE certified for gender inclusion, Women in Finance Charter members, Disability Confident employer, Stonewall Diversity Champion, Business in the Community's Race at Work Charter signatories, and Armed Forces Covenant gold standard employer.

We embrace neurodiversity and welcome applications from neurodivergent and disabled candidates, offering tailored adjustments to ensure your success.

We encourage our employees to advocate for their needs, whether it's assistive technology, ergonomic equipment, mentoring, coaching, or flexible work arrangements.

Accessible Application for All

As part of the Disability Confident Scheme, we support candidates with disabilities or long-term health conditions through the Offer an Interview Scheme, for those meeting the essential skills for the role.

Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications.

Join us - Let's Care for Tomorrow.