Head of IT Service Operations

We are looking for a Head of IT Service Operations to lead, improve and champion IT Service Operations here at the National Church Institutions.

About the Department/Role

Technology Services provide Technology and Cyber Security across the National Church Institutions (NCIs) and beyond. From Front line Support and Cloud Infrastructure, all the way to major Business Digital Transformation. Supporting upwards of 1,000 daily users, predominantly using the Microsoft 'stack', we have a deeply customer focussed, values-led, and cyber security-first approach that enables diverse business units a stable and high performing platform to deliver on their goals and objectives.

What you'll be doing

We are looking for a dynamic and experienced IT Leader to lead, improve and champion IT Service Operations. Accountable for delivery and continuous improvement across the breadth of IT Service Operations for the NCI's, whilst being commercially aware to ensure the highest value for money.

IT Service Operations is a new team within the Technology Services departments, bringing together capabilities including IT Support, IT Infrastructure, IT Service Design, Acceptance into Service to support go live and adoption of new and enhanced Technology products and services.

As a member of the Senior Technology Leadership team, this position will work closely with the Head of IT Portfolio and Head of Cyber Security, as well as senior stakeholders (to Chief Officer level) across the NCI's to ensure the Technology Services team are aligned to, and a key partner in delivering the ongoing strategies, goals and objectives across all of the NCI's.

Key Role Requirements:

• It is expected that the post-holder will be working from the primary office location 2-3 days per week.

About You

This role is ideal for an outcome-focused leader, obsessed with delivering exceptional service to a broad range of customers. Passionate about employing Technology and Data to drive improvements, ensuring our customers and our Technology colleagues have the correct tools to do their job, and that they always have somewhere accessible to turn to when they need help.

The Church of England is for everyone and we want to reflect the diversity of the community the Church serves across the whole country. Therefore, while we welcome all applications from interested and suitably experienced people, we would particularly welcome applicants from UK Minoritised Ethnicities (UKME)/Global Majority Heritage (GMH) and other under-represented groups. As a Disability Confident employer, we are committed to recruiting disabled people. We offer interviews to disabled people who meet the minimum criteria for the role.

To be successful, you will need to have/be:

• Highly experienced in senior IT service and operations leadership roles, with the ability to demonstrate high volume of simultaneous ongoing tasks and project delivery.
• Proven leadership of IT Service Management (ITSM) and Service Integration and Management (SIAM), with a deep understanding and practical application of best practices.
• Expert in ITIL Service operation practices such as Incident, Problem, Change and Configuration Management.
• Demonstrable experience leading Major Incident processes, root causes analysis and remediation.
• Proven experience in managing multiple IT Projects or programmes whilst also leading an IT 'Run' function, balancing commitments, people and investment.

What we offer Your Salary

• A salary of £82,157 per annum plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of your salary.

Your Benefits

• 30 days annual leave plus eight bank holidays and three additional days (pro-rated if working part-time).
• We welcome all flexible working arrangement requests. This is looked at on a case-by-case scenario and if this fits within the department's needs. We try to be as flexible as we can in your work pattern to support you with other commitments, and to give a good work-life balance.
• We offer many services and initiatives under our Family Friendly Programme, some of these include enhanced Maternity Leave initiative, Adoption leave, Paternity Leave, & Shared Parental Leave. Structured induction programme and access to a range of development opportunities including apprenticeships.
• Automatic enrolment and access to Medicash (one of the UK's leading health cash plan providers), providing you with many services including reimbursements of routine dental treatment, optical, specialist consultations, and therapy treatments. Unlimited access to virtual GP & Private prescription service and health & Stress related helplines.
• Access to Occupational Health, and an Employee Assistance Programme.
• Access to the Department of Education Restaurant and Westminster Abbey with a plus-one guest.
• Apply for eligibility for an Eyecare voucher.
• Opportunity to join the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies.

ABOUT NATIONAL CHURCH INSTITUTIONS

The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder.

We Include. You Belong.

Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

Living out our values in all that we do, we:

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we're looking for then we would like to hear from you.

Please note: You must have the right to work in the UK to be considered for the role.