Head of Operations and OCC

Overview

Swissport, the global leader in aviation services, is seeking an experienced Head of Operations and OCC with deep expertise in ground handling operations and Operations Control Centre management. This role is pivotal in ensuring operational excellence in a high-pressure, fast-paced environment where safety, efficiency, and customer satisfaction are non-negotiable.

About Swissport

Operating in over 300 airports across 50 countries, Swissport delivers world-class ground services and cargo handling solutions. We take pride in our commitment to safety, innovation, and operational excellence, supporting airlines and passengers worldwide.

The Role

As Head of Operations and OCC, you will lead Swissport's ground handling and OCC activities, shaping operational strategies and managing diverse teams to achieve exceptional results. Reporting to senior leadership, your work will directly impact Swissport's reputation as a trusted aviation partner.

Responsibilities

• Operational Leadership: Lead and oversee ground handling and OCC activities, ensuring seamless service delivery.
• Performance Excellence: Drive initiatives to optimize operational efficiency, resource utilization, and service quality.
• Strategic Planning: Shape and execute operational strategies aligned with Swissport's business goals.
• Regulatory Compliance: Ensure adherence to industry regulations and internal safety standards.
• Team Leadership: Manage and develop large, diverse teams to foster accountability and continuous improvement.
• Stakeholder Collaboration: Partner with airlines, airport authorities, and internal teams to align goals and enhance service delivery.
• Disruption Management: Lead response efforts to operational disruptions, maintaining service excellence under pressure.

Qualifications

To thrive in this role, you must be an accomplished leader with direct experience in ground handling operations or OCC management. Candidates without this specific expertise will not be considered.

Essential Skills and Experience

• Significant leadership experience in aviation operations, ground handling, or similar fast-paced environments.
• Strong understanding of Operations Control Centre processes and resource optimization.
• Proven ability to lead large teams and manage dynamic staffing needs.
• Familiarity with regulatory frameworks and compliance in the aviation sector.
• Excellent problem-solving and decision-making skills, especially under pressure.
• Outstanding communication and stakeholder engagement abilities.
• A focus on innovation, continuous improvement, and driving performance excellence.

Take the next step in your career and join a company that powers the aviation industry worldwide.