Head of Property Management (Key Nationwide Account)

Position: Head of Property Management (Key Nationwide Account)

Job Level: Director

Salary: £75,000- £80,000 plus car allowance and benefits package
Department: Property Management
Location: London

The Role

• Lead, mentor, and manage the Property Management team.
• Act as a liaison between Regional Leads and property management.
• Gain detailed knowledge of the key account, focusing on KPIs, and ensure effective service delivery.
• Provide reliable timelines for Business As Usual (BAU) services and ensure delivery on time.
• Take responsibility for debt management and collection according to the Debt Management Policy.
• Demonstrate expertise in Horizon, CRM Salesforce, and Dynamics.
• Build and maintain strong relationships with clients.
• Ensure team adherence to company processes and procedures.

Key Deliverables

• Act as the senior point of contact for key account Regional Leads.
• Contribute expertise, knowledge, and strategy to meet contract KPIs.
• Ensure the team is aware of responsibilities and can prioritise effectively.
• Understand resources needed to deliver property management contracts.
• Oversee client meetings, reporting, and follow-up actions.
• Manage database and team inputs related to property management.
• Focus on assurance to provide accurate data for forecasting.
• Ensure compliance with internal procedures (e.g., Procurement, Finance, Compliance, HR).
• Provide best-in-class customer service to internal and external stakeholders.
• Maintain regular communication with clients and tenants.
• Contribute as part of the Senior Leadership Team.
• Support the Contract Director in overall contract delivery.

Person Specification

Qualifications

• MRICS or similar qualification.
• Degree-level education.
• Clean driving license.

Experience/Skills

• Experience working with clients at a high level.
• Broad commercial property knowledge (Private Practice, Public Sector, or Corporate Sector).
• Proven experience in managing property portfolios and delivering effectively.
• Experience in managing a significant team.

Candidates in London and South East please contact