Head of Revenues and Benefits

Venn Group

Head of Revenues and Benefits Vacancy

Venn Group are looking to recruit for an experienced Head of Revenues and Benefits for a Local Authority based in Merseyside.

Position: Head of Revenues and Benefits

Rate: Negotiable

Hours: Full time

Contract: 3 months

The role will predominantly involve:

1. Leading and managing the teams responsible for revenues and benefits including strategy and policy development related to these areas.
2. Establishing, maintaining, and fostering effective working relationships with Elected Members and stakeholders (internal and external), ensuring processes, work, and priorities are appropriately aligned and collectively understood, connecting parties as appropriate.
3. Ensuring teams are trained to provide high-quality customer service and advice to businesses, residents, and customers of the borough from a customer perspective.
4. Managing the large-scale service budgets providing timely, accurate, and reliable financial information on financial forecasts, achievement of savings targets to the 2 Directorate DMT. Where pressures arise, proactively work to eliminate these by redesigning services, teams, or generating income to ensure a balanced budget.
5. Responsible for compiling and implementing the service business plan to ensure alignment with strategic and financial planning, ensuring the plan and priorities support the strategic objectives in the Corporate Plan. Monitor the progress of the business plan to ensure outcomes are measurable and make a beneficial contribution to the Corporate Plan.
6. Maximising the value of Government subsidy and grants received for the service, ensuring that all funding that is available has been applied for; the appropriate systems are in place to avoid loss of subsidy relating to Housing Benefit error processing to protect the Council from financial risk.
7. Working with relevant stakeholders to ensure an efficient, effective, and customer-centric approach to dealing with customer feedback and enquiries across the Council, using and sharing intelligence and insight to improve 'customer experience'. This includes the prevention and detection of fraudulent claims.

The successful candidate must have worked in a similar role previously.