Health, Wellbeing & Rehabilitation Manager
Posted 3 days 13 hours ago by NHS
Permanent
Not Specified
Healthcare & Medical Jobs
Lancashire, Burnley, United Kingdom, BB101
Job Description
Due to a retirement, we have an exciting opportunity for a qualified Health or Social Care professional (registered with a UK regulatory body e.g. NMC, HCPC, Social Work England) to join our Health, Wellbeing & Rehabilitation service.
The dedicated multidisciplinary team provides support to patients with palliative and rehabilitative needs. Services are offered either within the community, as an outpatient or by attending group sessions within the Day Services unit. Groups include Living with Dementia, Breathlessness, Fatigue Management, Exercise sessions, creative therapies, peer support, specialist palliative sessions. Complementary Therapy treatments are also available for patients and their carers.
This role requires you to have strong leadership skills, a creative mind, be able to think outside the box and deliver holistic care to patients, carers and bereaved service users. You will be an ambassador for the Hospice and network with different community groups to promote Hospice services and collaborate on new initiatives.
There are a lot of benefits working for the Hospice, not only will you be joining teampendleside but you will be part of a really supportive team who focus on supporting our service users to live well.
You can attend one of our Informal Visits on Tuesday 22nd April 3pm and Wednesday 30th April 2pm by contacting our Clinical Services Manager.
Please use the link in Supported Links for the Recruitment Pack for more detail.
Main duties of the job To be an inspirational leader and ambassador who clearly expresses the hospice vision, values and service quality at all times internally and with external stakeholders.
To ensure high quality, evidence based holistic palliative care is delivered to the patients and their families with care, compassion and dignity.
Manage each department's delivery of holistic care and associated activities in line with appropriate standards and guidelines.
To ensure that services and outcomes are monitored and delivered safely and efficiently by a well-trained workforce.
To contribute towards service development across the organisation.
Monitor Mandatory training, appraisal and supervision (1-2-1) completion rates to ensure compliance at all times.
Safeguarding Lead for Children.
Manage the responsiveness and patient throughput of each service (Day Therapy, Rehabilitation, Psychotherapy, Complementary Therapy, Family Support), maximising appointment/group availability to facilitate equitable access to services.
About us Pendleside Hospice was founded as a charity in 1988 and is one of the principal providers of palliative and end of life care services to adults in Burnley and Pendle. Pendleside is widely known throughout the area of Burnley and Pendle and is held in deep affection by the local community. It is truly a privilege to work here.
All our care is free of charge to the patients and their families/carers but, of course, it isn't free to provide and most of it is funded through the generosity of the local community in which we serve. It costs over £6 million to run Pendleside Hospice of which over £5 million needs to be raised through voluntary donations.
Pendleside is a great environment to work in, the staff are all supportive of each other. Pendleside currently has 140 employees across the organisation. We have approximately 600 volunteers to help and support in delivering all services. Volunteers are an integral part of the Hospice Team with over 600 active volunteers, each one playing an invaluable role within either the Hospice and/or our local community.
There are many benefits to working at Pendleside including free parking, meals and drinks and becoming a member of a Healthcare Scheme.
Job responsibilities REPORTS TO: Clinical Services Manager
ACCOUNTABLE TO: Clinical Services Manager
MAIN RESPONSIBILITIES:
To be an inspirational leader and ambassador who clearly expresses the hospice vision, values and service quality at all times internally and with external stakeholders.
To have overall responsibility for the management, leadership and co-ordination of the Health, Wellbeing and Rehabilitation (HWR) service including Family Support.
Safeguarding Lead for Children.
To ensure high quality, evidence based holistic palliative care is delivered to the patients and their families with care, compassion and dignity.
To ensure that services and outcomes are monitored and delivered safely and efficiently by a well-trained workforce.
To contribute towards service development across the organisation.
CORE TASKS
Care Delivery
Manage each department's delivery of holistic care and associated activities in line with appropriate standards and guidelines.
Oversee, plan and conduct effective and responsive holistic assessments for all patients referred to the services, ensuring appropriate care and action plans based on their needs are clearly recorded and documented.
Ensure medicines are managed in accordance with all internal policies, procedures and standard operating procedures and the Misuse of Drugs Act 1971 and the Controlled Drugs (Supervision and Management and Use) Regulations 2013.
Promote evidenced based practice in order to maximise the patients' quality of life.
Ensure the efficient and effective implementation of handovers, referrals meetings and weekly Multi-Disciplinary Team meetings.
Facilitate patients to receive the Right Care at the Right Time in the Right Place including Advance Care Planning (ACP) and Advance Clinical Management Planning (ACMP).
To develop the service to become a community hub, integrated within the community and impacting on the social/public health concerns within Burnley & Pendle.
Manage the responsiveness and patient throughput of each service (Day Therapy, Rehabilitation, Psychotherapy, Complementary Therapy, Family Support), maximising appointment/group availability to facilitate equitable access to services.
To ensure that patient electronic records and documentation is completed accurately and fully in line with the professional guidance (e.g. NMC/HCPC/Social Work England) on documentation and Hospice policy.
Management and Leadership
To plan, co-ordinate, direct and manage HWR teams (employees and volunteers) and resources so that the Hospice's strategic vision and operational objectives for the delivery of specialist palliative care to patients and their families are achieved.
Work closely with the Hospice Senior Management Team (SMT) and all relevant professionals in ensuring that their team of staff and volunteers deliver high levels of service and care at all times.
Contribute to the ongoing development of operational policies, procedures and clinical guidelines ensuring their implementation, review and monitoring.
To foster and maintain effective communication within HWR and teams across all departments of the Hospice and external stakeholders.
To ensure service sustainability through facilitating integrated team working across all departments.
Empower staff within the HWR teams to lead on projects and evidence-based innovation, acting as an expert resource and role model.
Review key performance measures, activity and outcomes for both departments, in collaboration with the SMT, and use the information to support service improvement and activity monitoring.
Accept accountability for own actions and areas of responsibility.
Involve others in decision making and empower where possible.
To ensure effective implementation of HR procedures including staff recruitment and selection, management of sickness/absence and performance management in accordance with Hospice policies, procedures and employee guide.
To act as a Hospice ambassador promoting the work the Hospice does and identifying PR opportunities for promoting Hospice services, including being involved in fundraising activities.
To provide out of hours management on call cover (approx. 1 week in 5).
Communication Skills
Foster good working relationships and effectively communicate with members of the multidisciplinary team, users of the service and other healthcare professionals working externally.
Act as a resource of knowledge for Hospice staff and external agencies.
Communicate information to distressed and/or bereaved people in a sensitive manner.
Manage situations where people are distressed or angry in an effective, safe manner.
Have excellent telephone communication skills, taking calls from patients, carers and Professionals in the community managing their concerns effectively and sensitively.
Manage complaints in a sensitive manner ensuring that the Hospice policy and procedure is adhered to.
Ensure accurate and contemporaneous documentation of patient care both personally and by other members of staff inputting into the patient electronic system.
Identify methods to improve communication both within the Hospice and in dealings with external agencies, reporting these promptly.
Advocate for patients and other service users ensuring their views are known to the team including in the case of advance care planning and occasions where offered care is declined.
Be able to communicate effectively with people exhibiting challenging behaviours, ensuring they are respected but expectations are made as clear as possible.
Work in accordance with Hospice policies to ensure that confidentiality is maintained at all times.
. click apply for full job details
The dedicated multidisciplinary team provides support to patients with palliative and rehabilitative needs. Services are offered either within the community, as an outpatient or by attending group sessions within the Day Services unit. Groups include Living with Dementia, Breathlessness, Fatigue Management, Exercise sessions, creative therapies, peer support, specialist palliative sessions. Complementary Therapy treatments are also available for patients and their carers.
This role requires you to have strong leadership skills, a creative mind, be able to think outside the box and deliver holistic care to patients, carers and bereaved service users. You will be an ambassador for the Hospice and network with different community groups to promote Hospice services and collaborate on new initiatives.
There are a lot of benefits working for the Hospice, not only will you be joining teampendleside but you will be part of a really supportive team who focus on supporting our service users to live well.
You can attend one of our Informal Visits on Tuesday 22nd April 3pm and Wednesday 30th April 2pm by contacting our Clinical Services Manager.
Please use the link in Supported Links for the Recruitment Pack for more detail.
Main duties of the job To be an inspirational leader and ambassador who clearly expresses the hospice vision, values and service quality at all times internally and with external stakeholders.
To ensure high quality, evidence based holistic palliative care is delivered to the patients and their families with care, compassion and dignity.
Manage each department's delivery of holistic care and associated activities in line with appropriate standards and guidelines.
To ensure that services and outcomes are monitored and delivered safely and efficiently by a well-trained workforce.
To contribute towards service development across the organisation.
Monitor Mandatory training, appraisal and supervision (1-2-1) completion rates to ensure compliance at all times.
Safeguarding Lead for Children.
Manage the responsiveness and patient throughput of each service (Day Therapy, Rehabilitation, Psychotherapy, Complementary Therapy, Family Support), maximising appointment/group availability to facilitate equitable access to services.
About us Pendleside Hospice was founded as a charity in 1988 and is one of the principal providers of palliative and end of life care services to adults in Burnley and Pendle. Pendleside is widely known throughout the area of Burnley and Pendle and is held in deep affection by the local community. It is truly a privilege to work here.
All our care is free of charge to the patients and their families/carers but, of course, it isn't free to provide and most of it is funded through the generosity of the local community in which we serve. It costs over £6 million to run Pendleside Hospice of which over £5 million needs to be raised through voluntary donations.
Pendleside is a great environment to work in, the staff are all supportive of each other. Pendleside currently has 140 employees across the organisation. We have approximately 600 volunteers to help and support in delivering all services. Volunteers are an integral part of the Hospice Team with over 600 active volunteers, each one playing an invaluable role within either the Hospice and/or our local community.
There are many benefits to working at Pendleside including free parking, meals and drinks and becoming a member of a Healthcare Scheme.
Job responsibilities REPORTS TO: Clinical Services Manager
ACCOUNTABLE TO: Clinical Services Manager
MAIN RESPONSIBILITIES:
To be an inspirational leader and ambassador who clearly expresses the hospice vision, values and service quality at all times internally and with external stakeholders.
To have overall responsibility for the management, leadership and co-ordination of the Health, Wellbeing and Rehabilitation (HWR) service including Family Support.
Safeguarding Lead for Children.
To ensure high quality, evidence based holistic palliative care is delivered to the patients and their families with care, compassion and dignity.
To ensure that services and outcomes are monitored and delivered safely and efficiently by a well-trained workforce.
To contribute towards service development across the organisation.
CORE TASKS
Care Delivery
Manage each department's delivery of holistic care and associated activities in line with appropriate standards and guidelines.
Oversee, plan and conduct effective and responsive holistic assessments for all patients referred to the services, ensuring appropriate care and action plans based on their needs are clearly recorded and documented.
Ensure medicines are managed in accordance with all internal policies, procedures and standard operating procedures and the Misuse of Drugs Act 1971 and the Controlled Drugs (Supervision and Management and Use) Regulations 2013.
Promote evidenced based practice in order to maximise the patients' quality of life.
Ensure the efficient and effective implementation of handovers, referrals meetings and weekly Multi-Disciplinary Team meetings.
Facilitate patients to receive the Right Care at the Right Time in the Right Place including Advance Care Planning (ACP) and Advance Clinical Management Planning (ACMP).
To develop the service to become a community hub, integrated within the community and impacting on the social/public health concerns within Burnley & Pendle.
Manage the responsiveness and patient throughput of each service (Day Therapy, Rehabilitation, Psychotherapy, Complementary Therapy, Family Support), maximising appointment/group availability to facilitate equitable access to services.
To ensure that patient electronic records and documentation is completed accurately and fully in line with the professional guidance (e.g. NMC/HCPC/Social Work England) on documentation and Hospice policy.
Management and Leadership
To plan, co-ordinate, direct and manage HWR teams (employees and volunteers) and resources so that the Hospice's strategic vision and operational objectives for the delivery of specialist palliative care to patients and their families are achieved.
Work closely with the Hospice Senior Management Team (SMT) and all relevant professionals in ensuring that their team of staff and volunteers deliver high levels of service and care at all times.
Contribute to the ongoing development of operational policies, procedures and clinical guidelines ensuring their implementation, review and monitoring.
To foster and maintain effective communication within HWR and teams across all departments of the Hospice and external stakeholders.
To ensure service sustainability through facilitating integrated team working across all departments.
Empower staff within the HWR teams to lead on projects and evidence-based innovation, acting as an expert resource and role model.
Review key performance measures, activity and outcomes for both departments, in collaboration with the SMT, and use the information to support service improvement and activity monitoring.
Accept accountability for own actions and areas of responsibility.
Involve others in decision making and empower where possible.
To ensure effective implementation of HR procedures including staff recruitment and selection, management of sickness/absence and performance management in accordance with Hospice policies, procedures and employee guide.
To act as a Hospice ambassador promoting the work the Hospice does and identifying PR opportunities for promoting Hospice services, including being involved in fundraising activities.
To provide out of hours management on call cover (approx. 1 week in 5).
Communication Skills
Foster good working relationships and effectively communicate with members of the multidisciplinary team, users of the service and other healthcare professionals working externally.
Act as a resource of knowledge for Hospice staff and external agencies.
Communicate information to distressed and/or bereaved people in a sensitive manner.
Manage situations where people are distressed or angry in an effective, safe manner.
Have excellent telephone communication skills, taking calls from patients, carers and Professionals in the community managing their concerns effectively and sensitively.
Manage complaints in a sensitive manner ensuring that the Hospice policy and procedure is adhered to.
Ensure accurate and contemporaneous documentation of patient care both personally and by other members of staff inputting into the patient electronic system.
Identify methods to improve communication both within the Hospice and in dealings with external agencies, reporting these promptly.
Advocate for patients and other service users ensuring their views are known to the team including in the case of advance care planning and occasions where offered care is declined.
Be able to communicate effectively with people exhibiting challenging behaviours, ensuring they are respected but expectations are made as clear as possible.
Work in accordance with Hospice policies to ensure that confidentiality is maintained at all times.
. click apply for full job details