Helpdesk Analyst - 1st Line/MS Stack - Derby

Helpdesk Analyst - 1st Line/MS Stack - Derby

Full on site working - 5 days/week (standard working hours - 8:30-17:00)

Salary range - £25,000-£27,500, Dependent on level of experience

Helpdesk Analyst required for a leading client based in Derbyshire - required on site for 5 days per week. The ideal candidate will have strong communication and organisational abilities and will provide support to employees facing challenges with IT applications, products, or services.

Reporting to the IT Coordinator, you will work as part of a small team supporting approximately 100 users, ensuring timely resolution of issues. For complex or high-priority matters, you will escalate them to the 2nd Line Support team as needed.

Key skills and responsibilities:

• Delivering Tier 1 support for issues reported through the company helpdesk, phone, instant messaging, or email, ensuring resolution within agreed SLAs
• Engagement with 3rd Party software and hardware vendors to resolve external issues that can't be solved in-house
• Track and follow up on pending requests to ensure timely resolution.
• Manage user onboarding and offboarding processes, including creating accounts and setting up hardware.
• Provide remote support to users across the UK and internationally.
• Strong customer service and troubleshooting skills with the ability to communicate technical information effectively to diverse end-users.
• Basic knowledge of IT operating systems, applications, and hardware, including PCs, printers, scanners, peripherals, and mobile devices (iOS, Android).
• Skilled in diagnosing and resolving technical issues, producing documentation, and working independently or as part of a team.

Additional Beneficial Skiils/Knowledge:

• Active Directory and Azure Entra, Microsoft 365 Products, including Teams, SharePoint, and OneDrive, Mail Security Platform, AMDB (Asset Management Database, Mobile voice, data connections, and VOIP phone systems, Mobile Device Management Platforms, Anti-Virus Management Consoles

Interested? Please submit your updated CV to Lewis Rushton at Crimson or immediate consideration.

Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!

Crimson is acting as an employment agency regarding this vacancy