Hire Controller

Hire Controller

Location: Stacey Avenue/ Morson Road/ Hertford Road

Reporting to: Assistant Manager

Responsible for (direct reports): N/A

Deputises for: N/A

Job Purpose:

To assist customers with their requirements for hire equipment, responding to customer enquiries and processing orders in a professional manner. Preparation and chasing up of quotations together with providing relevant technical specifications of machines.

Key Skills & Duties:

• Liaison with customers regarding all hire, sales and service enquiries.
• Sourcing equipment from third party suppliers to supplement own fleet so customer orders can be fulfilled.
• Liaising with suppliers the day before deliveries are due to ensure equipment will be delivered.
• Ordering of sale items.
• Ensuring all cross hire transactions have supplier special terms replicated on the customer contract.
• Raising of sundry purchase orders.
• Updating the CRM with information received and actions taken.
• Handling customer enquiries for Powered Access, Forklifts, Telehandlers & Plant.
• Accurately processing orders and working directly with operational colleagues to allocate stock & coordinate transport to maximise service efficiency for customers.
• Updating hire management system and creating picking lists & hire contracts.
• Pro-actively promoting the company and its products/services at all times.
• Maintaining and exceeding company standards and targets.
• Negotiating hire rates and preparing quotations with associated spec sheet data.
• General administrative duties including resolution of queries.
• Processing of payments.
• PPE guidance followed at all times.

Qualifications & Experience:

• Previous experience of working within a high-volume hire desk role desirable.
• Knowledge of types of plant/machinery/small tools/lifting and safety equipment desirable.
• Excellent customer service skills.
• Industry experience preferred.

Person Specification:

• Works on own initiative.
• Creative and puts forward improvements.
• Team player.
• Strong organizational skills.
• IT literate with MS Office.
• Strong attention to detail.
• Actively promotes health & safety in the workplace.
• Enthusiasm to exceed customer experience.

Performance Targets:

• Enquiry conversion rate.
• Order completion.
• Enquiry response time.

Mandatory Training:

• MS Office.
• Syrinx.
• iHasco Manual Handling.
• iHasco Slips trips and fall.
• Customer service.
• iHasco COSHH.
• iHasco Fire awareness.
• Cyber Security.
• Environmental awareness.
• IPAF (if required).