Housing Officer

Location: Middlesex
Salary: Circa £38,000 per annum
Working Arrangement: Hybrid working available

Key Responsibilities

• Deliver an effective housing management and resident support service, fostering strong and sustainable communities.
• Plan and execute comprehensive block and estate management inspection programs.
• Empower residents to live independently and to their fullest potential.
• Collaborate with colleagues, specialist teams, and contractors to deliver exceptional service.
• Meet or exceed performance targets in key areas such as void management, income collection, and customer satisfaction.
• Address issues of anti-social behaviour and safeguarding with resilience and sensitivity.
• Serve as the primary contact for local stakeholders, nurturing positive relationships and partnerships.
• Maintain accurate customer records and ensure residents are engaged in decision-making processes.

About You

• A good standard of education with relevant qualifications in housing management desirable.
• Experience working in a service role, preferably within the housing or property sector.
• Strong customer service skills with the ability to communicate effectively.
• Proven problem-solving abilities and the capacity to work autonomously.
• Proficiency in technology and a willingness to adapt and learn.
• A full driving license and access to your vehicle are essential.

How to Apply

If you are an experienced and dynamic housing professional looking for your next challenge, we would love to hear from you. Please click 'Apply Now' to submit your CV along with a brief statement about why you're the perfect fit for this role.