Housing Officer

Housing Officer known internally as a Local Housing Manager

Location: Southwark/Lambeth - SE16 2JX

Salary: £40,915 - Full Time 37.5hr working week - Permanent

This role

MTVH are recruiting for a skilled and experienced Local Housing Manager who can provide excellent housing & estate services to our rented properties within a defined geographical patch. The locality of these properties is based within Southwark but also includes parts of Lambeth.

As our Local Housing Manager, you will be the front-facing representative of MTVH, co-ordinating internal & external services to meet the diverse range of needs of our customer base by delivering services both on an individual & local basis to a high standard. It is essential that the ideal candidate has proven previous experience of dealing with customers presenting with complex or challenging needs.

This role is predominantly based within office hours of 9-5.30pm (flexibility with hours to be discussed at interview) working a 37.5hr week Monday to Friday. You will be expected to be out on-site 3 days per week with 2 days being spent in-house at our Clapham Park office coupled with home working. As with any community-based role, occasional flexibility with working hours will be required and part of your job role will see you participating in supporting our customers with local initiatives and on occasions can involve weekend work, although this is not common.

This role will also require you to manage relationships with the Local Authority and other Housing Association partners. You will also be the point of contact for customers with respect to general ASB complaints, estate services, tenancy management, tenancy enforcement and lettings management.

What you'll need to succeed:

• Essential car user
• Experience of working in a social housing setting is essential
• Experience of working within a supported housing environment is desirable
• Good working knowledge of housing practice, housing law and the principles of service charge management
• Ability to adapt and be flexible in a changing environment
• Ability to collaborate, network and be a strong team player
• Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs
• Excellent administration skills & ability to analyze customer feedback to achieve service improvements
• Attention to detail and accuracy in writing, reporting and numeracy
• Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
• Ability to self-manage a varied and demanding workload, prioritizing and organizing effectively
• A self-starter who isn't afraid of challenge, shows innovation, initiative, empathy & passion
• The ability to manage and report on projects against agreed targets
• Must possess excellent office management skills
• Must be willing to work flexible hours as required

Desirable:

• Housing qualification

To meet our commitment to providing safe, high-quality services to our customers, we will complete a basic background check with the Disclosure and Barring service once an offer of employment is made. The cost will be paid for by the organization and a new check performed every three years.

Please note: we do not currently offer visa sponsorship.

What's in it for you?

Our benefits include:

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year
• An additional 'Beliefs day' once a year
• Supported family-friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for everyday healthcare needs
• Tenancy deposit - interest-free loan for rental deposits and season ticket loan
• Access to extensive learning and training opportunities
• Colleague virtual social platform
• Career progression across the organization
• Employee Assistance Programme

About us

We are committed to developing and implementing sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Our promise

Here at Metropolitan Thames Valley Housing (MTVH), we want to capture the value that difference brings and are committed to promoting equality, diversity, and inclusion. We work collaboratively 'Serving people better every day' to educate, support, and develop all of our diverse employees and the communities that we serve. We are also part of the disability confident employer scheme.

We reserve the right to close this vacancy early if a suitable candidate is found, so we do encourage you to complete the application as soon as possible to avoid disappointment.