Ice Cream Customer Collaboration Specialist IH Value Channel

Job Title: Ice Cream Customer Collaboration Specialist IH Value Channel

Location: Kingston

ABOUT ICE CREAM: Life Tastes Better with Ice Cream

As ice cream makers we are serious about happiness. With warm hearts, we create the coolest products, and we supply them to our consumers. As the largest ice cream company in the world, we have over 100 years of experience in delivering smiles. If you are in the current Unilever Ice Cream business or considering working for the newly separated Ice Cream business, you will work for the Global leading Ice Cream player in a growing category.

The UKI is one of the biggest ice-cream markets in Europe and the wider world, delivering nearly £500m turnover across Retail, Out-of-Home and D-COMM channels. This role is an exciting opportunity to join the UKI SCLT leadership team and lead the In-Home Customer Services team.

JOB PURPOSE

The Customer Collaboration Specialist IH Value Channel is the supply chain face of Unilever Ice Cream to our customers. The ultimate goal of the role is to make Unilever the preferred supplier that our customers want to work with. Role holders are primarily responsible for working with our customers on forecasting & events to improve Unilever's customer relationships through delivery of brilliant service levels, OSA & Forecast Accuracy.

RESPONSIBILITIES

Key Metrics

1. Fulfilment Rate - Dispatch Rate %, CCF / Customer Measure of Service, OSA/OLA
2. Customer Service - AGS
3. Forecast Bias - 4w FB, 1w FB
4. Forecast Accuracy - 4w FA, 1w FA
5. Innovation OTIF
6. Cost-to-serve savings delivered
7. Customer Trade Terms compliance to LET grid

Operations & Systems

Forecasting

1. Provide customer-specific insights & recommendations based on analysis & collaborative discussions to positively influence the forecast accuracy & bias of promotional volumes.
2. Owns the volume phasing of promotions, using data and insights to improve forecast accuracy and bias.
3. Support in review of customer-specific baseline forecast, providing insights & recommendations to CAM, Demand Planning & customers.

Order to Deliver

1. Provide information & input to customer execution teams to inform short-term decision-making process.
2. Management & planning of exceptional events to facilitate effective execution by O2D teams.

Projects, Innovation & Capabilities

1. Leads small scale customer projects that help Unilever stand out vs other suppliers.
2. Collaborate with customer to ensure correct set up of NPD.
3. Provides guidance and support to CD and other stakeholders on the feasibility and execution of initiatives.

Continuous Improvement & Problem Solving

1. Review compliance with logistics trade terms and identify opportunities to improve with customers.
2. Identify savings opportunities and work with internal and external stakeholders on planning and execution.

External Communications & Relations

1. Act as the supply chain face of Unilever to our customers.
2. Lead communication to customer on service performance & incidents.
3. Expected to visit customer offices and sites on a frequent basis to develop face-to-face relationships.

Line Management & Coaching

1. Training & coaching for new CCS starters may be an expectation of this role.

ALL ABOUT YOU

Minimum Requirements

1. A customer-focused mindset.
2. Willing and able to travel to meet customers.
3. Strong internal and external stakeholder management.
4. Excellent quantitative analytical skills.
5. Proficiency in English & Maths.
6. Strong communication and interpersonal skills.

Ideal Requirements

1. Advanced skillset in Microsoft Excel.
2. Experience working with retail customers.

KEY INTERACTIONS

1. Customer - Commercial & Supply contacts
2. CD - Customer Account Managers & Customer Business Managers