Income Team Leader

Income Team Leader needed in Camden, £25.25ph PAYE - Reference: RQ

You will be responsible for a team of officers delivering a person-centred housing income collection service across the borough which will include:

• Responsibility for a team managing income collection for housing stock, from early intervention and debt prevention to initiating possession proceedings, preparation of legal papers and attendance at court, execution of warrants and attending evictions.
• Responding to customer enquiries and complaints relating to housing income, identifying opportunities for early intervention, prevention of arrears and improvements to the service offer.
• Financial decisions around repayment options, considering and entering into agreements for repayment and enforcement for rent accounts they are responsible for in line with a defined policy and procedure. Taking payments over the phone and making recommendations for enforcement activity & debt write-off in line with existing policy.
• Working within set guidelines, using their judgement and limited discretion within the context of these to achieve their goals and targets relating to income recovery.
• Meeting high demand and conflicting priorities and deadlines. Navigating these and managing your workload using the tools available to them and your own judgement.
• Monitor a patch of accounts on a weekly basis with actions to be completed that meet the overall aim to maximise income collection and reduce arrears.
• There will be times when you will need to prioritise specific tasks - for example preparing witness statements and/or attending court and evictions.

This is a full-time role on a temporary contract basis.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.