Innova - Business Analyst with Facility Management

Sector: Our client is a prominent player in the financial sector, recognized for its comprehensive range of banking and financial services. With a global presence, it serves a diverse clientele, including individuals, corporations, and institutions. Emphasizing innovation and customer-centricity, it leverages advanced technologies to deliver tailored solutions that meet the evolving needs of its stakeholders.

Position overview

• Tribe Functions is a department consisting of business and IT profilers working together to support all the businesses of the bank and to be a trusted companion for our clients.
• We cover a large area of scopes, such as HR, Sourcing & Procurement, Facility, Communication, etc. We are looking for a Business Analyst in the cluster Housing & Sourcing Services, for the Facility scope. 3 squads are supporting Facility Management.

Mission

• In an Agile framework, you will integrate the squad Facility Services as Business Analyst to contribute to ensure the business continuity and take charge of some opus/features.
• The objective is to support the colleagues of Facility and all employees of the Bank by ensuring the proper functioning of the tools and processes.
• You will contribute to important changes but also manage small changes, recurrent tasks and incidents in collaboration with other squad members and end-users.

What you'll do

• You gather, challenge and consolidate the pain points and needs of a diverse set of internal and external stakeholders and gain extensive expertise on the subject at hand
• You work in close collaboration with the relevant experts to support and challenge them with defining the product concept, detailed processes and/or conceptual and functional architecture
• You define the acceptance criteria of Opuses and Features for which you are in the lead?
• You work in close collaboration with the (Cluster/Squad) Product Owner and development team during the refinement of Features to ensure they consistently have all necessary information
• You provide support during business and user testing and assist with the organization of User Acceptance Testing (UAT) where applicable
• You continuously challenge and improve existing processes to increase customer experience, efficiency & compliance with policies and regulations
• You make and maintain sufficient (simple, understandable, easy consulting,) documentation needed for a uniform execution, incident solving and support
• You periodically review the documentation to make sure they are still reflecting the reality and comply with necessary requirements from control functions (Legal, Compliance, Permanent Control)

What you bring

• Good expertise in MS Office
• Archi bus (FMIS)
• Facility Management
• Structured approach
• Solution oriented
• Manage stakeholders
• Negotiation and persuasion skills