Innova - Junior Network Support Engineer

Innova Solutions is a diverse and award-winning global technology services partner. We provide our clients with strategic technology, talent, and business transformation solutions, enabling them to be leaders in their field.

• Founded in 1998, headquartered in Atlanta (Duluth), Georgia.
• Employs over 50,000 professionals worldwide, with annual revenue approaching $3.0b.
• Delivers strategic technology and business transformation solutions globally.
• Operates through global delivery centers across North America, Asia, and Europe.
• Provides services for data center migration and workload development for cloud service providers.

Awardee of prestigious recognitions including:

• Women's Choice Awards - Best Companies to Work for Women & Millennials, 2024
• Forbes, America's Best Temporary Staffing and Best Professional Recruiting Firms, 2023
• American Best in Business, Globee Awards, Healthcare Vulnerability Technology Solutions, 2023
• Global Health & Pharma, Best Full Service Workforce Lifecycle Management Enterprise, 2023
• Received 3 Sbu Leadership in Business Awards
• Stevie International Business Awards, Denials Remediation Healthcare Technology Solutions, 2023

What you will be doing

• To serve as our customers' first point of contact and to assist them in resolving connectivity and networking issues
• To analyse support requests and evaluate their complexity and priority
• You will also follow up and report allocated requests and interventions
• Order preparation, router inventory management, configuration, and site installation, keeping track of inventories
• Supervise the network to tackle problems proactively
• Taking part in duty service to support 24/7 SLA
• Providing cover and support to the rest of the team when required
• Collaborating with external partners to ensure prompt and efficient assistance in critical areas

What you will have

• You have a strong affinity for IT, technology, and innovation, and you have a technical degree or can demonstrate your technical knowledge through work experience
• You communicate clearly and efficiently in French and English (must haves). Knowledge of other languages is a plus
• We are looking for somebody with a positive attitude and a strong eagerness to learn more about our products and services
• You are a born team player and dedicated to what you do
• Service-minded and also sufficiently stress-resistant to cope with unexpected situations
• You can work independently, and you are flexible and a problem solver
• A good sense of customer care, feeling pride in customer satisfaction

Technical skills:

• You have practical knowledge of the following technologies and services: VLAN, VPN, WAN interfaces, LAN management, IP routing, basic Firewall configuration, and mobile technology (3G/4G/5G and satellite)
• A plus for the following experiences and huge appetite: To learn about new technologies (SD WAN, SDN) and to create innovative solutions (4G bonding, Mobile VPNs, hybrid deployments)