Inward Investment Banking Specialist, Languages

We have been named a Top 10 " Most Loved Workplace " for the second year running! At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities . We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:

1. Deal with complex day to day queries regarding identification and structure verification, with a desire to investigate and understand different legal forms of entities in different jurisdictions and how to safely onboard them.
2. Liaise on a regular basis with customers directly, including face to face meetings to understand company structure and obtain the correct information.
3. Be aware of the capabilities of the Metro Bank Group and identify customer needs so that we can service these needs within our capability, e.g., Asset Finance, Invoice Discounting, Credit Cards, Cash Management Solutions, FX needs, Borrowing requirements.
4. Attend to every detail when onboarding our higher risk customers, from ensuring complex structures are verified to identifying financial crime red flags and investigating and reporting as needed.
5. Analyse customer's current bank account usage to expertly identify unusual suspicious activity.
6. Use your expert knowledge in AML Sanctions to identify solutions to satisfying our external regulators as well as the customer when standard procedures are not appropriate, e.g., non-standard ID&V documentation, additional controls as needed, verifying structures where standard documentation not available. Then using this information to influence FCRC and FCPT to gain their support to your proposals.
7. Maintain up to date knowledge of internal regulatory requirements, and be a subject matter expert in Enhanced Due Diligence requirements.

And we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

1. Fluency in English and one or more additional language(s) - preferably Japanese, German, Dutch, French.
2. Be a People Person with great communication skills, both verbal and written, and the ability to make complex instructions simple for our customers to understand.
3. Strong Attention to Detail, ensuring you get things Right First Time (bumping up when needed).
4. To be fully productive, you'll need to become proficient in the following things in the first 3 months (training will be provided):
1. An understanding of commercial banking and how to open accounts compliantly, with an expert level of knowledge of our different account offerings and services.
2. Significant Metro Bank knowledge of our Anti-Money Laundering requirements for complex and often High Risk cases.
3. Experience of delivering AMAZEING customer service, allowing you to build a valuable rapport with our customers, responding rapidly to any communications.
4. Ability to build relationships with the relevant departments and colleagues you will be interacting with regularly.
5. A thorough knowledge of Metro Banks Minimum Standards as they apply to the Inward Investment customer segments.
6. The ability to manage your workload, working on multiple tasks simultaneously with the flexibility to prioritise and adapt.

Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.

Our promise to you

1. We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
2. We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates Good luck!