IT DeskTop support - Ulverston, UK
Posted 1 day 11 hours ago by Infosys Limited
IT DeskTop support - Ulverston, UK Technology Analyst
Domain IT Service Management End Point (Desktops, Laptop, Printers, Mobile Devices) Administration
Company
ITL UK
Requisition ID
132343BR
Role - Technology Analyst
Technology - EUC / IT DeskTop support
Location - Ulverston-United Kingdom
Compensation - Competitive (including bonus)
Job Description
Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you.
At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people.
Your role
As a Technology Analyst, you are an expert at contributing to different phases of the project lifecycle. You will have the opportunity to collaborate with some of the best talent in the industry to create innovative high quality and defect-free solutions to meet our clients' business needs. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Responsibilities
- End-User Computing (EUC) Support & Management:
Manage and support Microsoft desktop operating systems (Windows 10/11), including application deployment, configuration, and administration.
Utilize Microsoft Intune (Autopilot), SCCM, and VMware Horizon for efficient EUC management.
Provide comprehensive support for Windows 10/11 migrations and deployments.
Maintain end-to-end desktop/laptop lifecycle management. - Hardware & Network Support:
Build, install, configure, and maintain PCs, telephone systems, wireless networks, and peripheral devices (printers, scanners, mobile/smart phones).
Perform routine maintenance on installed PCs, networks, telephone systems, and peripherals.
Provide basic network device and server support in a business environment. - Technical Troubleshooting & Problem Resolution:
Identify, log, and resolve technical problems related to software applications and network systems.
Diagnose and troubleshoot technical issues using strong analytical and problem-solving skills.
Administer and resolve issues with end-user workstation network software products. - Client Communication & Service Delivery:
Receive and respond to incoming calls, messages, and work orders related to desktop issues.
Provide on-site technical support to clients, resolving hardware, software, and network issues.
Ensure all work is carried out within agreed service level agreements (SLAs).
Clearly explain and document technical issues and solutions for both technical teams and business stakeholders.
Maintain a positive and professional attitude while interacting with clients.
Train and educate clients on how to use new technologies and software. - System Improvement & Collaboration:
Identify potential system changes and improvements and present them to technical teams for consideration and implementation.
Collaborate with technology team members to ensure the efficient operation of the organization's desktop computing environment.
Liaise with third-party support and PC equipment vendors, as needed. - Professional Development & Global Environment:
Stay up to date with the latest technology trends and advancements, particularly within the EUC space.
Demonstrate proactive and passionate engagement with EUC technologies, coupled with strong interpersonal and time management skills.
Possess experience and a desire to work in a global delivery environment.
Perform related duties consistent with the scope and intent of the position.
Required Skills & Experience:
- Proven experience with Microsoft desktop operating systems and Windows application deployment, configuration, and management.
- Hands-on experience with Microsoft Intune (Autopilot), SCCM, and VMware Horizon.
- Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment.
- Basic experience in supporting network devices and servers in a business environment.
- Strong Communication and analytical skills.
- Experience with End-to-End Desktop/Laptop life cycle management.
Preferred
- Azure auto pilot
- Microsoft Client OS (Win 10, 11)
- Azure, Active Directory & it's services, Intune, DHCP, DNS, SCCM
- Print and File share services
- Hardware Break-fix
- Patch Management
- IT Desktop support / troubleshooting skills.
- Microsoft O365 application issues
- Service Now ticket handling.
Personal
- High analytical skills
- A high degree of initiative and flexibility
- High customer orientation
- High quality awareness
- Excellent verbal and written communication skills
About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 50 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through the many next of their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem.
Visit to see how Infosys can help your enterprise navigate your next.
All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer