IT Network Operations Coordinator

Job Title: IT Network Operations Coordinator

Location: Brussels (Hybrid Work Model)

Job Type: Full-Time

Industry: Information Technology / Infrastructure

IT Network Operations Coordinator - About the Role

A leading international organization based in Brussels is seeking a skilled IT Network Operations Coordinator to support the delivery and continuity of its ICT services.

This position plays a critical role in the daily operations of a secure, high-availability communication network that connects stakeholders across Europe.

The successful candidate will coordinate incident resolution, ensure operational excellence, and collaborate with technical teams and external partners to deliver robust and reliable services. This is an ideal opportunity for a motivated professional who thrives in a structured, mission-driven, and multinational environment.

IT Network Operations Coordinator - Key Responsibilities

• Coordinate the day-to-day operations and support services related to ICT infrastructure.
• Monitor incidents and service requests, ensuring timely follow-up, resolution, and communication.
• Collaborate with internal application owners, ICT experts, and third-party service providers.
• Manage onboarding of new services and users to the organization's secure communication network.
• Maintain operational documentation, procedures, and incident records.
• Contribute to service improvement initiatives and post-incident reviews.

IT Network Operations Coordinator - Candidate Profile

• Bachelor's degree in Information Technology, Engineering, or a related field.
• Minimum 2 years of experience in infrastructure network operations or IT Support
• Familiarity with network infrastructure, monitoring tools, and ticketing systems (e.g. Jira, ServiceNow).
• Understanding of ITIL practices and service management frameworks (certification is a plus).
• Excellent communication skills, capable of translating technical information to non-technical stakeholders.
• Fluent in English (both written and spoken); knowledge of additional European languages is an asset.
• Eligibility to work in Belgium and flexibility for occasional travel within Europe.

IT Network Operations Coordinator - What We Offer

• A hybrid work model with a centrally located office in Brussels.
• A collaborative, multicultural working environment.
• The opportunity to contribute to projects of European significance.
• A stable, long-term role with a focus on learning, growth, and public value.