IT Infrastructure Support Engineer

About Us:

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at .

Role: IT Infrastructure Support Engineer- Dutch Speaking

Location: Brussels, Belgium (Hybrid)

Roles & Responsibilities:

• Provide smart hands support for customer facing" Experience Centers" 'Core' Network and Compute Infrastructure.
• Manage On-Prem lab (Server room) rack and stack activities, logical provisioning, and decommissioning of hardware.
• Support incident & problem management for WAN, LAN, WLAN, and Core Compute.
• Oversee network configuration, maintenance, and troubleshooting.
• Ensure operational health of EC server room infrastructure during business hours.
• Manage deployment and support of onsite experiences & demos.
• Conduct daily checks and walkthroughs of demo environments.
• Provide technical support for presenters, account managers, customers, and EC staff.
• Maintain an active inventory list for tracking of all experience/demo assets
• Administer local EC Azure Sub Resources and Subscriptions.
• Support centralized solution delivery projects and automation.
• Act as the local Technical SME for the Experience Platform catalogue of demos.
• Create and manage Azure environments for Hybrid Cloud engagements.
• Provide support for EC attendees and presenters during customer visits/ events.
• Coordinate technical guidance and device configuration for events.
• Provide on-site technical support and device inventory management during events.
• Manage warranties, RMA processes, and equipment repairs.
• Make recommendations for technology improvements and equipment purchases.
• Ensure continuous improvement of operational processes and technology solutions.
• Coordinate recycling of old equipment per Microsoft standards.
• Maintain relationships with local OEM Partner for hardware repairs/warranty replacements, IT teams /AV suppliers and integrators.
• Manage downtime scheduling and direction of suppliers for device servicing and repairs.
• Operate and maintain AV equipment in meeting rooms and theatres.
• Coordinate repairs and preventative maintenance for AV systems.
• Provide immediate break-fix attention and support for EC meeting rooms and AV systems.
• Assist in meeting room setup, support, and refresh projects.
• Provide consultation and maintain AV room inventory hygiene.

Required Skills:

• Infrastructure compute & Network
• Datacenter Support - Wintel Stack
• Onsite Infrastructure Support Engineer
• Azure Identity Management
• IT Service Operations
• Audiovisual (AV) Support Technician

What we Offer:

• Annual Leaves per calendar year + Public Holidays
• Luncheon Voucher
• Travel expenses coverage
• Insurance and Pension coverage
• Medical Insurance coverage
• Mobile subscription: Pay & Claim model
• Extensive training and learning opportunities with internal and external partner-learning portals.
• Travel (Apart from regular place of work) and other official expenses reimbursed on actuals as per policy.

Diversity and Inclusion at Wipro

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, marital status, age, ethnic and national origin, sexual and political orientation and disability status, or any other characteristic protected by law.