IT Support (Placement Year)

Location: London

Hours: 8AM-5PM / 9AM-6PM

Type: Placement Year (Full-Time, Temporary)

About Us

We are Alpha - an award-winning FTSE 250 financial services firm. Recognised by the Financial Times as one of the fastest growing companies in Europe, we are a team of 500 and have achieved this by placing people and culture at the heart of our business.

Now operating across multiple overseas jurisdictions, and servicing clients in over 40 countries, the opportunity for career growth and development is greater than ever before.

We know that we are only as good as the people who make up our team and as such, we are passionate about empowering individuals who want to launch their high-performance careers and be part of a team who are forging an exciting growth story. If this sounds like you, check out our placement opportunity below.

The Role

Working as part of a dynamic and entrepreneurial team, this placement role will be based at our London head office. Alpha is seeking a bright and proactive university student who is looking to join a fast-paced IT Support team with a collaborative culture that is both challenging and highly rewarding.

Key Responsibilities

• Frontline IT Support - Be the first point of contact for technical issues, providing first-line support through walk-ups, remote access, and deskside assistance.
• Ticket Management - Log, prioritise, and categorise issues in our support desk system, ensuring accuracy and compliance with ITIL standards.
• Hardware & Software Setup - Prepare and configure Alpha computers, install software, and set up monitors, docking stations, and business applications.
• User Access Management - Manage accounts in Azure AD, Office 365, VPN, and SaaS services.
• New Starters & Onboarding - Ensure all IT equipment and access are ready for new employees before their start date.
• Office Technology Maintenance - Conduct daily checks on office equipment, including printers, video conferencing and telephone systems, and TV walls.
• Project Work - Assist the team in delivering key IT initiatives and infrastructure improvements.

Skills & Experience Required

• Excellent interpersonal skills with an ability to communicate at all levels of the organisation.
• Experience or knowledge in Microsoft technologies, such as Office365 suite, Intune & Azure Active Directory.
• Familiar with Windows10 and Apple Mac operating systems.
• Highly organised with the ability to work at pace with a 'get things done' attitude.
• Pro-active approach with a mindset of looking for constant improvement in all aspects of their work.