IT System Support Engineer

Overview of Role: We are seeking a skilled and motivated IT Support professional to join our dynamic IT team. The ideal candidate will have a strong background in Microsoft365 including Intune, and SharePoint, and will be responsible for providing technical support and ensuring the smooth operation of our IT systems.

Key Responsibilities:

1. Provide first and second-line technical support to end-users, resolving hardware and software issues efficiently.
2. Manage and administer Microsoft365 services, including user account management, email configuration, and troubleshooting.
3. Implement and maintain Microsoft Intune for mobile device management and application management, ensuring compliance with company policies.
4. Support and manage SharePoint sites, including site creation, permissions management, and troubleshooting.
5. Assist in the deployment, configuration, and maintenance of IT hardware and software.
6. Monitor and maintain IT infrastructure, including servers, networks, security and telephony systems.
7. Analyse fault trends to discover recurrent themes.
8. Collaborate with other IT team members to develop, refine and implement IT policies and procedures.
9. Form teams within, and out with, the department to complete implementation projects as they arise.
10. Provide training and support to end-users on IT systems and applications.
11. Document technical issues and solutions in the IT knowledge base.

Skills and Knowledge:

1. Experience with cloud-based endpoint management solutions, including MDM and RMM systems.
2. Knowledge of network protocols and security.
3. Familiarity with ITIL framework and best practices.
4. Knowledge of IP Telephony.
5. Experience of Powershell Scripting / Power BI.
6. Knowledge of Cyber security best practices.
7. Excellent problem-solving and troubleshooting skills.
8. Strong communication and interpersonal skills.
9. Ability to work independently and as part of a team.

Attitude: We are looking for a proactive and customer-focused individual with a problem-solving mindset and a strong attention to detail. You should be a team player who communicates clearly, stays calm under pressure, and is adaptable to new technologies. A willingness to learn and a commitment to providing excellent IT support are essential for this role.

Training and Experience:

1. Proven experience as an IT Support Technician or similar role.
2. Strong knowledge of Microsoft365, Intune, Azure and SharePoint.
3. Familiarity with Windows operating systems and Office applications.
4. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.

Contract Length: Permanent

Employment Type: Full Time

Contracted Weekly Hours: 35

Company Benefits: Staff Travel Scheme with Loganair and many other airlines worldwide, Flexible working options, Free flu jabs, Health & wellbeing programme, Access to Mental Health First Aiders, Life Assurance, Contributory pension scheme - Up to 6% Company contribute, Access to a suite of gym, health and active discounts, Annual Leave Purchase Scheme.