Japanese-speaking Transaction Banking, CMS Client Support

Japanese-speaking Transaction Banking, CMS Client Support

Ref: MI46373

Sector: Finance (Banking/Securities/Insurance)

Type: Full-time, Permanent

Location: London

Salary (Annual): Up to £72.5k (depends on experiences)

A Japanese financial institute is currently recruiting a Transaction Banking, CMS Client Support to work in their London office. In this role, you will be responsible for managing customer requirements and inquiries for e-banking/local channel products, handling client onboarding, promoting e-banking services, and providing daily support to Japanese corporate clients. The ideal candidate should have experience in e-banking, in promoting other products, or in customer support at a bank. Understanding of Japanese culture and business level of Japanese skills is essential.

WORK TYPE: Hybrid working is available

VISA SUPPORT: No

BENEFITS: Virtual GP, Wellbeing benefits, including Mental Health Allies and First Aiders

WORKING HOURS: 9:00-17:00 from Monday to Friday

START: ASAP

Transaction Banking, CMS Client Support Main Responsibilities:

1. Manage and handle customer requirements and inquiries related to e-banking/local channel products and associated cash transactions.
2. Participate in e-banking/local channel product sales by conducting usage demonstrations in physical meetings or online.
3. Oversee client onboarding and implementation for e-banking/local channel products.
4. Prepare, review, and tailor agreements and client application forms for e-banking/local channel products.
5. Provide customer support for e-banking/local channel products across EMEA branches.
6. Assist and collaborate with department members on cash and channel product matters.
7. Coordinate with the relevant IT department on cash and channel product-related issues.
8. Support the department's ad-hoc projects as required.
9. Maintain strong relationships and effective communication with internal and external stakeholders.

Transaction Banking, CMS Client Support Ideal Candidate:

1. Experience in e-banking, cash/channel product promotion, or customer support at a bank.
2. Experience in pitching and presenting e-banking and CMS products to clients.
3. Knowledge or experience in transactions, payments, FX business, or operations.
4. Standard understanding of SWIFT and bank messaging.
5. Solid understanding of the Bank's internal rules and procedures.
6. Business-level proficiency in English and Japanese (mandatory).
7. PC skills (Microsoft Office).
8. Ability to manage and prioritise multiple tasks simultaneously while remaining flexible and effective under strict deadlines.
9. Strong attention to detail and accuracy, with a positive attitude and willingness to support clients and team members.

Note: All applicants for the Transaction Banking, CMS Client Support (Japanese speaking) must have the right to work in the country as the Company is not able to offer visa support. We regret that we cannot accept applications from Working holiday visa, Graduate or Student visa holders.