Junior Community Support Engineer

Your mission

As a Junior Community Support Engineer, you are one of the first points of contact for platform users with questions, problems or praise related to Intigriti's products or services.

As one of the first points of contact for Intigriti community members, you radiate our mission and vision, strive for an excellent Support Operations experience, and are pro-active suggesting potential improvements to help us scale our personal and solution-oriented support services, with our growing community of security researchers.

What you'll be doing

• Answering and troubleshooting support queries by community members.
• Monitoring all feedback and communication channels.
• Ensuring swift and efficient case resolution through frequent follow-ups and check-ins.
• Supporting the documentation process of frequently asked questions and knowledge database resources.
• Supporting administrative tasks related to payments, sanction lists checks, platform suspensions and user accounts on an ad-hoc basis when required.

What you'll bring

• You have a minimum of 2 years' experience in client- or community-facing support environments.
• Others describe you as a people-oriented, positive, patient, and friendly person.
• You possess problem-solving skills, and the ability to resolve low-level technical issues that can be solved by reading public or internal documentation or resources.
• You have an excellent command of the English language and can write in a fluent manner with a professional tone-of-voice that is adapted to the audience.
• You have the discipline to strictly meet SLA's, anticipate and escalate in the event of potential problems.
• Experience with community management, customer service or success management is a plus, as well as experience with a ticketing or business chat system.

What is in it for you?

Competitive salary
26 days of annual leave and Bank Holidays
Top-notch Private Healthcare and Health Cash Plan
Hybrid working model
Initial home office budget
2-month work abroad policy
Great training and yearly learning budget
Employer pension scheme
Enhanced maternity pay
Social activities and team outings
Referral bonus
Employee Assistance Program
Great hardware and access to the best tools to be successful in your role
Mobile subscription contribution

Your team
Why join us?

Here are some great benefits of joining our team:

• Cybersecurity is a great place to be!The security industry is fast-paced and continues to grow even during times of economic uncertainty.
• We provide a clear career path and learning budget to help set you up for success.
• Join a company that's making a real impact. In addition to our sustainability goals, we empower ethical hackers from all backgrounds to earn a living.
• Be yourself! Our international team celebrates individuality and places a strong focus on diversity and inclusion.
• We are the proud winners of the Deloitte Rising Star award in 2020 and the Deloitte Fast 50 award in 2021.
• We're backed by top investors who are enabling us to grow internationally.