Knowledge Coordinator
Posted 12 hours 17 minutes ago by twenty8
We're hiring: Knowledge Coordinator (Brussels, On-site)
Location: Brussels Contract: Full-time Language: English & French
Are you passionate about organizing knowledge, streamlining communication, and building collaborative frameworks in a dynamic IT environment? Twenty8 is looking for a Knowledge Coordinator to support one of our flagship European digital governance projects.
Your Mission
As a Knowledge Coordinator, you will be the cornerstone of our framework-wide knowledge strategy. You'll coordinate knowledge creation and dissemination across multiple service components, ensuring alignment with ITIL best practices and business needs.
Your Key Responsibilities
- Develop and implement a harmonized knowledge management framework
- Define roles, processes, and tools for effective knowledge sharing
- Identify gaps, drive improvement, and coordinate cross-team alignment
- Monitor documentation quality and support training initiatives
- Report on KPIs and ensure continuous service optimization
- Collaborate closely with technical writers and service managers
What We're Looking For
- 2+ years in knowledge management or documentation strategy
- Proficiency in ITSM tools (e.g., ServiceNow, Jira, Confluence)
- Solid understanding of ITIL (v3 or v4 - certification preferred)
- Strong communication and analytical skills
- Fluent in English & French
- Previous experience in European Institutions is a big plus
Why Join Twenty8?
Be part of impactful digital transformation projects with major European Institutions. Work in a multicultural, collaborative environment where your expertise directly shapes how teams share, learn, and grow.
Ready to take ownership of knowledge? Apply now and be the brain behind our success.