Laundry & Wardrobe Manager

The Peninsula London is seeking to hire an experienced Laundry and Wardrobe Manager. Working alongside the Executive Housekeeper and the Director of Rooms, this role will be responsible for the hotel's linen, guest laundry, and staff uniforms, working in close collaboration with the outsourced laundry operator, and supporting the Residences with any laundry and linen needs. The Laundry & Wardrobe Manager will provide leadership, direction, and support to all laundry employees to develop a highly motivated team who can deliver high sustainable standards of service in all areas.

• An exceptional opportunity to join our high-profile flagship hotel in London
• Market-leading remuneration, service charge, and attractive benefits
• Join our award-winning group, working alongside a highly experienced team

Key accountabilities

• Manage the quality and upkeep of all the hotel's linen, including F&B linen and uniforms. Ensure cleanliness before issuing, and manage any soiled, stained, or damaged linen.
• Manage the guest requests for laundry to the highest quality and service standards.
• Manage the hotel's uniforms, its quality, issuance program, and inventory.
• Oversee the cleanliness and organisation of all Laundry/ Valet related areas. Implement and ensure the maintenance of the laundry, its policies, and procedures. Ensure safe work practices in liaison with engineering.
• Manage the relationship and the contract with the outsourced laundry company, holding regular meetings with meeting minutes, call to action, and follow-up, to ensure quality and to minimize discrepancies.
• Create a Laundry Program to assist with generating revenue and minimizing cost.
• Oversee the relationship with contractors, such as chemical suppliers and outsourced laundry companies to ensure quality and cost control where necessary.
• Involved in hiring, developing, motivating, supervising, and coaching a diverse Laundry/Valet Team.

General requirements

• Require minimum 3 years' experience as Laundry Manager within luxury hotels.
• Strong financial acumen; able to create revenue streams and cost control.
• People leader and trainer having prior experience managing diverse teams.
• Self-starter, with exceptional problem-solving and organisational skills.

We are delighted to receive your CV and will liaise with suitable candidates directly.