Lift Service Manager

Crest Lifts Limited

Service Manager London & SE Region

Position: Service Manager
Industry: Lift Service Maintenance
Location: Farnborough, Hampshire
Reports To: Regional Manager

Job Summary: Full Time

As a Service Manager for our industry-leading lift company, you will play a critical role in ensuring the seamless operation and management of our services. You will oversee daily operations, manage key accounts, and lead a team of professionals to meet the highest standards of service excellence. Future promotional opportunities based on performance and results.

Key Responsibilities - Leadership:

Meetings and Coordination:

• Conduct weekly review meetings with the Regional Manager to assess performance and align on strategic goals.
• Hold weekly meetings with the Administration Manager to discuss administrative processes.

Operations Management:

• Daily management of the company's management system to ensure accurate record-keeping and compliance.
• Serve as the first line of escalation for clients regarding operational issues, providing swift and effective resolutions.
• Working and managing with and using data

Engineering and Technical Oversight:

• Oversee the daily scheduling of engineers work to ensure efficient and timely service delivery.
• Schedule technical works and ensure all maintenance and installation activities meet quality standards.

Key Account and Client Support Management:

• Manage key accounts by building strong relationships and ensuring client satisfaction.
• Supervise new contract mobilisation, ensuring smooth transition and implementation of services.

Qualifications:

• UK Work Permit, entitlement to work in the UK
• Good basic education with Maths and English
• Clean driving license
• Professional qualifications to at least NVQ 3 or above
• Strong leadership skills with the ability to manage a diverse team.
• Excellent organisational and multitasking abilities.
• Strong customer service ethics and problem-solving skills.
• Proficient in management systems and scheduling software.
• Willing to undergo DBS clearance - a client requirement

Skills:

• Strong communication skills, both verbal and written, team player.
• Excellent interpersonal skills to manage client relationships effectively.
• Analytical thinking to assess and improve processes.
• Ability to manage projects and meet deadlines efficiently.

Salary and Benefits:

• Salary: industry competitive base.
• Bonus: 10% annual bonus based on performance.
• Company electric car.
• 25 days holiday, exclusive of national bank holidays.
• Company pension scheme.

Opportunities for training, career development and promotion exist in our growing businesses.

Please email with your CV and a covering note to Ashley Greensmith at

Thank you !

Crest Lifts Limited is a wholly owned subsidiary of Provident Lifts Limited and a sister company of Temple Lifts Limited.

.

Crest Lifts Limited 2025