Luxury Cruise Consultant

Luxury Cruise Consultant Needed

My client known as the Rolls Royce of cruise only specialists, is seeking a Luxury Cruise Consultant to join them, focusing on delivering an exceptional buying experience to the most discerning and demanding luxury travellers.

Job Description

Sales

• Answer telephones promptly and courteously, with a smile. We aim to answer all calls within three rings.
• Deal with enquiries professionally.
• Keep up to date with new products on the market, new brochures, special offers, etc.
• Maximise earning potential of each client by offering air upgrades, additional hotel nights, etc.
• Ensure that the full booking process is adhered to including sending client confirmation and reminder letters and making concierge calls.
• Ensure clients' passports are up to date, visa and health requirements are advised, and clients are fully covered by insurance.
• Follow up on all enquiries, quotes, brochure requests by phone or email.
• Telephone selected clients with new cruise line information, event details, or offers.
• Proactively develop business through consistent follow-up of sales leads.

Administration

• Keep files and booking and client records fully up to date, ensure payments made, documentation passed on in a timely manner.
• Handle new enquiries adding names and email addresses to mailing list.
• Ensure presentation of all information is in accordance with company policies.
• Ensure client preferences, interests, details, etc. are added to client records.
• Ensure appropriate information is added to Knowledge Base.
• Assist with general office duties as required.

Customer Relations

• Attend and host ship visits.
• Attend and host client functions.
• Take a leading role amongst your colleagues at client events and for client consultations.
• Develop personal relationships with clients/suppliers.
• In the absence of the Reservations Manager, attend to customer relations issues.

Business Development

• Take an active role in proposing improvements to systems, products sold, and working practices.
• Be prepared to develop and act upon the proposals you make.
• Working with the Reservations Manager, help identify training needs and be proactive in addressing these needs.
• Assist and support the Reservations Manager with proactive and positive suggestions and ideas.

Package

Up to £35,000

Hybrid in London

Amazing travel benefits

Interested? Apply here or email