Managing Consultant (Customer Strategy & Transformation)

Managing Consultant (Customer Strategy & Transformation)

Job Type: Permanent

Location: City of London, London

Job Ref: BBBH87

Date Added: March 21st, 2025

Consultant: Managing Consultant - Customer Strategy and Transformation

Practice: Strategy and Performance Transformation

Focus: Financial Services (Banking and Insurance)

Salary: Up to £75,000 + benefits

Work Arrangement: London, Hybrid

Lorien's Client, a market leading Consultancy firm, is currently seeking a Senior Manager / Managing Consultant to join their Customer Strategy and Transformation team focused on strategic customer innovation at product level & channel level, as well as big, scaled transformations. The team works with banks and insurers to modernise their strategies, end-to-end journeys, and assist them with post-integration transformations from a customer perspective.

Responsibilities:

• Build strong client relationships and act as the main contact.
• Manage large projects, ensuring timely and budget-friendly delivery.
• Contribute to business development and maintain client relationships.
• Manage and develop team members.
• Lead projects involving customer strategy, product exploration, channel strategy, AI transformation, and customer data migration.
• Ensure adherence to risk management frameworks.

Experience and Skills:

They are looking for a candidate with a broad depth of experience, with areas such as agile project management, business analysis, change analysis, and human-centered design being highlighted as positive experience areas. They are looking for an experienced Senior Consultant ready to step up to a Managing Consultant level, or a managing consultant looking for a new challenge.

• Experience:
• Background in start-ups, product development, agencies, or management consulting.
• Experience in customer-centric transformation or strategic propositions.
• Applied understanding of customer strategy and transformation in retail or SME banking, affluent, health insurance, general insurance, or life insurance.
• Technical Skills:
• Knowledge of CRM and AI technologies, product design and innovation, digital transformation, and agile methodology.
• Strong project management skills, including experience in large cross-functional and/or cross-geographical programmes.
• Strong understanding of Microsoft and some AI technologies, but not at a developer or solutions architect level.
• Soft Skills: Strong project management, people management, creative problem-solving, and excellent presentation skills.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.